- Organize and process incoming client samples and maintain records.
- Resolve any sample receipt issues with clients. Communicate project schedules to clients.
- Prepare and complete reports for assigned clients.
- Contribute to program team to ensure deadlines are met.
- Read and follow the UL Solutions Code of Conduct and follow all physical and digital security practices.
- Performs other duties as directed.
- High school diploma or equivalent required.
- Experience with Salesforce or a related client relationship management (CRM) software highly preferred.
- Client services experience is preferred.
- Ability to use judgment in technical, client services, and management issues.
- Effective written and verbal communication required.
- General computer proficiency required.
- Ability to work Monday through Friday onsite in Lowell, AR required.
Customer Service Technician - Bentonville, United States - UL Solutions
Description
JOB DESCRIPTION
QUALIFICATIONS
ABOUT US
A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth.
The UL Certification Marks serve as a recognized symbol of trust in our customers' products and reflect an unwavering commitment to advancing our safety mission.
We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.
From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world. Our science is your advantage.
Mission: Working for a safer world
ABOUT THE TEAM
UL Solutions' Retail and Consumer Products business helps retailers and consumer goods manufacturers meet increasingly complex challenges with its expertise in quality, chemistry and sustainability. Global well-known retailers have trusted UL Solutions to help it deal with major business risks and opportunities in the retail environment, including product quality and sustainability, materials and chemicals, global supply chain and omni-channel sales, so as to help enterprises bring products to the market faster and control changing regulatory requirements.