Director of Operations - King of Prussia, United States - Recovery Centers of America

Description

E Director of Operations - Mission Center

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Full-time
Functional Group
Contact Center
All Addresses
King of Prussia, PA
Job Title
E Director of Operations - Mission Center
Full-time
Work Days
Monday-Friday
Work Shift
1st
Shift Hours
8a-5p with some evenings
Location

RCAManagement Company
Job Description
P

osition Overview

:

The Director

of

Operations - Mission Center

is responsible for

overseeing

all a

spects o

f th

e Team Lead team and Overnight team

including

the

management of the

team

P&L

. This role

is responsible for

developing and executing strategies to maximize admissions

into

programs, services, and levels of care offered by

Recovery Centers of America

.

Additional

metrics include revenue, EBITDA,

CPA,

progressions into less intensive levels of care,

compliance requirements,

employee

retention, and patient safety.
The

Director of

Operations

reports into the Vice President of the Mission Center

.

The

Director of

Operations

works collaboratively with executive leadership, frontline staff, and other members of the

senior

management team to ensure organizational targets are exceeded, operational excellence is achieved, patient safety and satisfaction exceed all standards, and all teams are focused on patient safety and success.

Specific Responsibilities

:

Develop strategies and deploy tactics to achieve organizational goals

and financial targets
Drive admissions and occupancy along with operational performance
Exceed revenue targets

at acceptable CPA allotments
Apply business acumen and analytical skills in addition to financial,

operational,

and strategic skills to execute results
Collaborate with

all levels of management and other

stakeholders to resolve

organizational and operational issues
Meet and exceed standards for quality assurance and operational policies and procedures
Provide leadership and support for Directors

, Supervisors,

and Team Leads
Build and

maintain

a culture aligned with organizational values
Responsible for P&L management of

the Shoutout admissions team
Education and Experience:

Bachelor's Degree

or

Master's

degree, or an equivalent combination of education and

work related

experience
5

• year's professional experience in healthcare

Demonstrated leadership of people and business process
Proven

track record

of managing change in complex environments
Ability to read, interpret, analyze, and prepare business and financial reports
3+ years of site admissions and/or contact center experience
Excellent time management and organizational skills
Experience managing a team of individuals of varying degrees of experience, while also holding significant individual responsibilities and leading or contributing to multiple projects
Communication with executive leaders of the company in a daily function
Advanced skills in MS Word, PowerPoint, Outlook, and Excel
Leadership:

Leads by example with integrity,

respect,

and professionalism

always

. Remains dedicated to our cause and goals.
Customer Service

:

Demonstrates

concern for meeting internal and external customers' needs in a man

n

er that provides satisfaction for the customer

,

within the resources that can be made available.
Impact and Influence

:

Works

effectively with and through others including those whom there is no formal authority over.

Verbalize directives to Team members, within the scope of the

ir

job description.
Project Management

:

Coordinates

the diverse components of the project by balancing scope, time, cost, and quality.

Uses his or her time effectively and efficiently, concentrates efforts on priorities.
Communication

:

Communicates

well both verbally and in writing, creates

accurate

and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Work Environment

:

May

work in a var

iety of environments including Professional Offices, Out-P

atient

Facilities

,

actively working with P

atient

s

, Patient

's

Family

&


RCA
Staff

.
Physical Demands:

While performing the duties of this position, the employee

is regularly required to

talk or hear. The employee

frequently

is required to

use hands to finger, handle or feel

keys

or controls. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral

vision,

and the ability to adjust focus.
Travel:

Some

out-of-the-area

trave

l

may be expected

.
Non-Discrimination Statement:

It is the

policy

of Recovery Centers of America (RCA) to ensure equal employment opportunity without

discrimination

or harassment

on the basis of

race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, genetic information, or any other characteristic protected by law.

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