Senior Technical Architect, Data Cloud - California, United States - Salesforce

Description

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Job Category
Customer Success

Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.

Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

The Data Cloud Sr.

Technical Architect is a demonstrated thought leader in technical and functional aspects of customer engagements that lead to the successful delivery of Data Cloud projects.

This role is in CSG Professional Services, on the Data Excellence team.

It is split equally between delivery and enablement, whereby half of the role is customer-facing and involves serving Salesforce's enterprise Data Cloud customers as a technical advisor on their Data Cloud trials and implementations, and the other half is spent on enabling other CSG employees on Data Cloud by providing technical expertise, documenting reference architecture, building reusable assets, and providing from-the-field feedback (Voice of customer) to Product and Engineering organization and contribute to product feature enhancements.

Responsibilities
Serve as the subject matter expert for Salesforce Data Cloud
When engaged with customers, assist with team leadership and help/exceed goals and metrics while providing insights on Data Cloud best practices
Lead mentorship programs to help scale Data Cloud technical and functional knowledge within Delivery Services
Coordinate and lead practice meetings to encourage and share knowledge with members of the team
Engage in continued, self-directed professional growth and development
Deliver high client satisfaction (CSAT) scores by ensuring value is realized through each engagement
Positively impact internal and external initiatives across Services, Support, Enablement, Alliances, and Product/Engineering
Align closely with Account and Services sales teams and partner in pre-sales activities such as scoping, engagement plan development, and project staffing
Manage multiple strategic clients simultaneously to meet a 50% billable target
Inspire people to do the best work of their careers by being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace to continue Salesforce's ranking as one of the Best Places to Work
Become recognized as a valuable and trusted advisor by our customers and other members of the Data Cloud community, and continue to build a reputation for excellence in Professional Services
Collaborate with the Go-to-Market team to drive continued growth of services
Act as an escalation point for Data Cloud when needed

Preferred Qualifications and Skills:
BA/BS degree or foreign equivalent
Relevant Salesforce Data Cloud experience or equivalent Customer Data Platform experience, e.g. Adobe AEP, Tealium AudienceStream, Segment, ActionIQ, Treasure Data, etc.
Marketing database/data warehouse experience preferred, e.g. Snowflake, Databricks, Redshift, BigQuery, SQL Server, etc.
Experience with data management, data transformation, ETL, preferably using cloud-based tools/infrastructure
Relevant Salesforce experience in Sales & Service Cloud as well as Marketing Cloud, related certifications is a plus

(Marketing Cloud Consultant, Administrator, Advanced Administrator, Service Cloud Consultant, Sales Cloud Consultant, etc.)
Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and create sophisticated diagrams and documents.
Strong desire and aptitude to learn new technologies quickly and thoroughly
Expertise in gathering and analyzing information related to data integration, subscriber management, and identify resolution
Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, architectural roadmaps, enterprise transformation strategy, and executive-level requirement gathering sessions
Knowledge of Data Governance and Data Privacy concepts and regulations a plus
Willingness to travel when needed (expected to be less than 50%)

Leadership Qualities:

PASSION:
Passionate about Customer Success
BEGINNER'


S MIND:
Always learning; approaches each interaction with open mind; great listener and hands-on


LEADERSHIP:
Self-aware and strategic thinker; proficient at building strong relationships


COMMUNICATOR:
Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence


STORYTELLER:
Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message


TEAM PLAYER:
Proficient at collaboration and working with members of a team


URGENCY:
Ability to move fast and drive business value and results


TRUST:
Trusts the company's core values; shows integrity, transparency, and reliability


ADAPTABLE:
Excels in high levels of uncertainty and change


COMMUNITY CHAMPION:
Leads internal initiatives; actively contributes to the Community's knowledge and resource base
Accommodations
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We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

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is an Equal Employment Opportunity and Affirmative Action Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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does not accept unsolicited headhunter and agency resumes.

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Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $176,800 to $243,100.For California-based roles, the base salary hiring range for this position is $176,800 to $243,100.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

Certain roles may be eligible for incentive compensation, equity, benefits.

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