Seniority level
Mid-Senior levelEmployment type
Full-timeIndustries
Software Development-
Overview · We are seeking multiple experienced Acquisition Professionals to support high-visibility DoD/Navy ACAT I programs in the Washington, DC area. These roles will provide direct program management and acquisition support to Major Defense Acquisition Programs (MDAP), with a ...
Washington $55,000 - $95,000 (USD) per year19 hours ago
-
Insight Global is seeking a hands-on Cyber Security Engineer II to serve as the foundational security engineer for the organization. This role is ideal for a true engineer who can operate independently, build security capabilities from the ground up, and balance day-to-day securi ...
Washington1 day ago
-
Support Services is seeking a Technical Lead Developer to support U.S. Coast Guard (USCG) mission support programs by designing and maintaining applications and automated workflows that improve how engineering, facilities, and capital planning work gets done. This role will lead ...
Washington4 days ago
-
Hybrid · Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. · - Manager of Civil Engineering This Jobot Job is hosted by: Jim Forman Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your ...
Washington3 days ago
-
Additive Manufacturing Data Integration Engineer · Hybrid – Washington, DC · Up to $135,000 · Travel ~25% · We're looking for an Additive Manufacturing Data Integration Engineer to support external contributors and help prepare real‑world AM data for our AI‑ready platform. You'l ...
Washington1 day ago
-
Seeking a Data Analytics Team Lead to support U.S. Coast Guard (USCG) civil engineering and logistics programs through performance reporting, data integration, and analytical support. This role will lead development of dashboards and data products that help program leaders track ...
Washington $110,000 - $165,000 (USD) per year5 hours ago
-
7132 - Dulles Towlern Pl, Sterling, Virginia, 20166CarMax, the way your career should be An opportunity in the auto industry you can count on · If you want to build a career in the auto industry, start with a company that's leading the way. As an Inventory Associate, you will lea ...
Washington Full time15 hours ago
-
SteerBridge Strategies is a modern technology company delivering innovative, mission‑focused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercial‑grad ...
Washington $70,000 - $130,000 (USD) per year5 hours ago
-
Role: IT Project Manager (Techno Functional) · Location: Washington, DC - Onsite · Duration: 6+ Months Contract · Job Description: · Responsibilities: · Coordinates IT project management, engineering, maintenance, QA, and risk · management. · Plans, support users · Develops tec ...
Washington $115,000 - $165,000 (USD) per year5 hours ago
-
Building Maintenance Engineer · Location: Washington DC · Compensation: 35/hr-45/hr or 70k-90k per year · Learn more about the general tasks related to this opportunity below, as well as required skills. · About the Role · We are seeking a skilled Building Maintenance Engineer t ...
Washington $90,000 - $160,000 (USD) per year19 hours ago
-
Now Hiring: Recruitment Specialist - Building Industry · Remember to check your CV before applying Also, ensure you read through all the requirements related to this role. · We're looking for a Recruitment Specialist to join our Workforce Strategy team in Washington, DC. In this ...
Washington19 hours ago
-
100% remote role working at a Series A AI startup This Jobot Job is hosted by: Brandon Bays Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. · Apply below after reading through all the details and supporting information regarding this j ...
Washington $145,000 - $220,000 (USD) per year3 days ago
-
About Bering Straits Professional Services, LLC Bering Straits Professional Services (BSPS) is committed to world-class management of global logistics, training and procurement services for U.S. · Please make an application promptly if you are a good match for this role due to hi ...
Washington $70,000 - $125,000 (USD) per year2 days ago
-
U.S. - What we do matters · By playing this video you consent to Google/YouTube processing your data and using cookies Learn more. · Position Description: · CGI Federal is a leader in providing IT and cybersecurity solutions, dedicated to supporting mission-critical defense and i ...
Washington, DC6 days ago
-
This Jobot Job is hosted by: Tiffany D'Angelo Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. · Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying. · Salary: $150,00 ...
Washington $110,000 - $170,000 (USD) per year2 days ago
- Work in company
Department of Transportation Technical Expertise and Support Services
Only for registered members
Overview · DEPARTMENT OF TRANSPORTATION TECHNICAL EXPERTISE AND SUPPORT SERVICES (DOTTESS): · Bowhead seeks individuals to network with relative to a potential opportunity supporting the Department of Transportation (DOT) Technical Expertise and Support Services directorate loc ...
Washington1 week ago
-
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University · Department: ...
Washington $43,200 - $86,400 (USD) per year22 hours ago
-
Job Description · We're seeking a mid‑level Project Manager with strong, hands-on experience leading commercial or government renovation projects—ideally 10–15 years as a PM. This person will manage multiple active TI projects and serve as the primary point of contact for clients ...
Washington $75,000 - $135,000 (USD) per year5 days ago
-
Job Description: · We are seeking a versatile and talented Full Stack Software Engineer to support the development and maintenance of our web portal and mobile application. This role requires expertise in modern full-stack technologies, a flexible approach to problem-solving, and ...
Washington D.C. $120,000 - $190,000 (USD) per year2 days ago
-
We are looking for a Senior Platform Engineer to be a core member of our team responsible for the health, stability, and growth of our Azure Databricks data engineering platform. · ...
Washington, DC1 month ago
-
Become a part of our caring community and help us put health first · The Enterprise AI organization at Humana is a pioneering force, driving AI innovation across our Insurance and CenterWell business segments. By collaborating with world-leading experts, we are at the forefront o ...
Washington, DC $150,000 - $260,000 (USD) per year6 days ago
Senior Escalations Support Engineer - Washington - Jobright
Description
Join to apply for the Senior Escalations Support Engineer role at
2 days ago Be among the first 25 applicants
Join to apply for the Senior Escalations Support Engineer role at
Get AI-powered advice on this job and more exclusive features.
Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust.
Job Summary:
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network. The Senior Escalations Support Engineer will provide advanced technical expertise to solve complex customer issues and will lead the creation of technical documentation while mentoring junior engineers.
Responsibilities:
• Provide advanced technical expertise and leadership in solving complex, high-impact customer issues.
• Lead the creation, refinement, and delivery of technical documentation, training materials, and knowledge content.
• Partner closely with Engineering and Product teams to address systemic product issues and influence roadmap decisions.
• Guide and mentor junior engineers, fostering technical growth and team development.
• Submit and manage effective escalations; coach others on how to engage with Engineering and Product teams.
• Utilize advanced software skills to configure, troubleshoot, or automate ThousandEyes product workflows.
• Drive serviceability, usability, and product improvement efforts through customer feedback and technical insights.
• Represent the support function in cross-functional meetings and customer engagements.
• Contribute proactively to digital transformation by creating scripts, automation tools, and reusable assets.
• Promote ThousandEyes' culture of collaboration, innovation, and technical excellence.
Qualifications:
Required:
• A standout 'customer first' attitude
• Bachelor's degree in Computer Science, Electrical Engineering, or a related field (or equivalent experience).
• 5–8+ years of experience in a technical support, engineering, or related customer-facing role.
• Expert in one or more technical domains; broad knowledge across ThousandEyes and networking technologies.
• Proficient in automation, programmability, orchestration, virtualization, and/or security.
• Reads and applies industry standards, RFCs, and architectural documents.
• Routinely mentors team members and drives team goals into actionable initiatives.
• Influences product development through trends analysis and cross-functional collaboration.
• Regional or global impact; regularly interacts with customers, leadership, and product teams.
• Leads original and creative initiatives that are critical to organizational success.
Preferred:
• certifications (e.g., CCIE) or equivalent advanced technical credentials preferred.
Company:
Cisco ThousandEyes empowers organizations to assure every digital experience across every network, everywhere, every time. Founded in 2010, the company is headquartered in San Francisco, California, USA, with a team of employees. The company is currently Late Stage.
Seniority level
Employment type
Job function
Referrals increase your chances of interviewing at by 2x
Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
Get notified when a new job is posted.
Sign in to set job alerts for "Support Engineer" roles.
Washington, DC $45,481.00-$67, week ago
Arlington, VA $70,500.00-$88, weeks ago
Data Center Technician, Global Server Operations
Reston, VA $73,500.00-$103, weeks ago
District of Columbia, United States $70,000.00-$100, week ago
Herndon, VA $75,000.00-$82, weeks ago
Data Center Technician, Global Server Ops, Metro, Operations
Reston, VA $73,500.00-$103, weeks ago
Washington, DC $115,000.00-$130, days ago
District of Columbia, United States 1 week ago
Sr. Technical Support Engineer, US Government, VM Specialist
Washington, DC $108,979.00-$147, day ago
Columbia, MD $55,000.00-$70, week ago
Washington DC-Baltimore Area $100,000.00-$125, hours ago
Washington, DC $90,300.00-$140, day ago
District of Columbia, United States $42,700.00-$66, day ago
Senior Technical Support Engineer, US Government, XSIAM
Technical Support Engineer - Future Opportunities - Columbia MD/Hybrid
Technical Support Engineer (Hybrid/Columbia MD)
Reston, VA $75,000.00-$80, week ago
Jr. NETWORK ENGINEER- Fairfax,VA (Candidate W2)
Columbia, MD $80,000.00-$85, weeks ago
Application Programmer & Support Technician
Washington, DC $95,000.00-$110, days ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Acquisition Specialist
G4i Staffing Support Inc.- Washington
-
Cyber Security Engineer
Insight Global- Washington
-
Technical Lead Developer
Ellaway Blues Consulting- Washington
-
Civil Engineering Manager
Jobot- Washington
-
Data Project Engineer
The Judge Group- Washington
-
Lead Data Analyst
Ellaway Blues Consulting- Washington
-
Dealership Mechanic
Full time CarMax- Washington
-
Electrical Engineer
SteerBridge- Washington
-
Senior Information Technology Project Manager
Kastech Software Solutions Group- Washington
-
Building Engineer
LHH- Washington
-
Recruitment Specialist
DesignForce- Washington
-
Senior Backend Engineer
Jobot- Washington
-
IT Engineer I
Bering Straits Native Corporation- Washington
-
Sr. Systems Engineer
Only for registered members Washington, DC
-
Senior Project Manager
Jobot- Washington
-
Department of Transportation Technical Expertise and Support Services
Only for registered members Washington
-
Operating Engineer
Only for registered members Washington
-
Construction Project Manager
Insight Global- Washington
-
Senior Software Engineer, Full Stack
Only for registered members Washington D.C.
-
Senior Platform Engineer
Only for registered members Washington, DC
-
Lead Applied AI Engineer
Only for registered members Washington, DC