Service Advisor - Winchester, United States - Highway Motors - Winchester

Highway Motors - Winchester Winchester, United States

1 week ago

Description

Highway Motors believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do.
We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees a secure future.

Benefits

Medical, Dental & Vision Insurance
401K Plan + Match
Paid time off and vacation
Short/Long Term Disability
Growth opportunities
Paid Training
Great Facility
Family owned and operated
Health and wellness
Discounts on products and services
Hours are 3:00pm-12am

Responsibilities

Greets customers in a timely, friendly manner and obtains vehicle information.
Writes up customer's vehicle problems accurately and clearly on repair order.
Schedules service appointments.
Obtains customer and vehicle data prior to arrival when possible.
Refers to service history, inspects vehicle, and recommends additional needed service.
Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
Obtains customer's signature on repair order.
Establishes customer's method of payment.
Checks customer credit status.
Obtains credit approval, if necessary .
Opens and closes repair orders.
Notifies dispatcher of incoming work.
Handles telephone inquiries regarding appointments and work in process.
Maintains timely and professional contact with service customers.
Checks on progress of repair throughout the day.
Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Obtain purchase order.
Accounts for all documents; ensures that none are missing and all are processed correctly.
Ensures repairs are charged out correctly.
Explains completed work and all charges to customers.
Advises customers on the care of their trucks and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Keeps service department forms, menus and pricing guides up-to-date.
Keeps work area clean.

Qualifications

At least 1 year of Fleet or Dealership experience
Great Customer service skills
High school diploma or equivalent required
Leader with a strong sense of dedication to the customer and service team
Self-motivated and professional

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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