Technical Support - Reston
1 day ago
Job description
This job is with Ellucian, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly. About EllucianEllucian is a global market leader in education technology.
We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students.
Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff.
Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future.
These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement.
Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
At Ellucian, an internship is more than just checking a box - it's about learning by doing.
Our award-winning internship program gives interns the opportunity to build real skills through hands-on experience, working alongside their teams on meaningful projects that support colleges and universities and ultimately impact students just like you.
Throughout the program, you'll contribute to meaningful projects, gain exposure to how teams collaborate, and explore your interests as you begin shaping what's next in your career.
You'll be supported by your manager, dedicated project guides, and a structured mentorship program, as well as a broader intern community designed to help you learn and grow.
Additionally, you will participate in executive Q&A sessions and "day-in-the-life" conversations withintern alumni & leaders across our organization, offering insights into career paths at Ellucian - many ofwhich began through this very program.
Our full-time internship program will run from May 18, August 7, 2026. Apply Now toexperience what it's like to live the #ellucianlife.2023 Vault Rankings#1 Tech & Engineering#2 Overall Internship Program#3 Racial & Ethnic Diversity#1 Software Engineering & Development#1 Sales, Marketing, & Communications#4 LGBTQ+ Diversity#5 Quality of Life Job OverviewAn IT Support Technician Intern specializes in troubleshooting technical issues for end users.
These issues could be either hardware or software related, and it's the IT Support Technician's job to diagnose where the problem is and implement a solution for the user.
A successful IT Support Technician will be comfortable communicating with users and educating them on systems and services.An IT Support Technician Intern will be able to identify opportunities for improvement in services and technology and work with the team to implement those improvements.
Where you will make an impact
Provide support to all Ellucian employees and serve as the escalation point of contact to the helpdesk and Tier 2 teams.
Expertise with the following:
Windows and Mac Operating Systems, Office Suite, Networking, VideoConferencing software, and Audio.
Maintains awareness of new and emerging technologies and products provided by IT. Coordinatewith other departments and business stakeholders on technology deployments, system upgradesand maintenance outages.
Communicate maintenance schedules, operational issues and impacts to IT management andbusiness users.
Encourage communication of innovative ideas, solutions, suggestions, and problems.
Provide feedback regarding IT methodologies, standards, and industry leading practices.
Research and implement tools and technology that will enhance the way we provide services toour employees.
Ensures timely resolution/referral of employee's problems by documenting the impact to theemployee and by assigning an appropriate priority and resolution goal.
Facilities support, including Audiovisual systems What you will bringKnowledge in the Windows OS and core desktop software configuration
Technical skills designing, documenting, and implementing projects
Ability to triage systems down situations
Solid understanding on mobile devices (iPhone, Android)
Understanding of MacOS, iOS configurations and support
Understanding of the product flow patch management, software distribution/deployment, andimaging technologies (such as IBM BigFix and Omnissa Workspace One)
Knowledge of end user applications and hardware including:
o Microsoft Office, Crowdstrike AV, Cloud based storage platforms, Zoom Video What makes #Ellucianlife
2 Paid Charity Days
Paid Holidays
$100 Meal Stipend
Time for school
Rewards & Recognition via Bonusly
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