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    JavaBatch Technical Operations - San Antonio, United States - ASM Research, An Accenture Federal Services Company

    ASM Research, An Accenture Federal Services Company
    ASM Research, An Accenture Federal Services Company San Antonio, United States

    2 weeks ago

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    Description

    Carries out information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, and network telecommunications. Follows escalation protocol for complex issues and collaborates with the upper tier to reach resolution.

    + Monitors and supports the information technology and systems infrastructures.

    + Conducts analysis including planning, designing, and evaluating a variety of information technology tools.

    + Responds to triage requests submitted by Tier I and II specialists to provide guidance and support for system needs and upgrades.

    + Troubleshoots and resolves problems in an efficient manner with minimal supervision and escalates items that are more complex and works in partnership to reach resolution.

    + Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.

    + Runs tests on and maintains operating system and related software.

    + Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.

    + Performs root cause analysis, diagnostics, and monitoring on various production systems.

    + Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. May evaluate new technologies and releases.

    + Effectively creates and maintains relevant systems documentation and user guides.

    + Assists with creating and reviewing technical system recovery plans to reduce down time if an outage were to occur.

    + Reviews the problem management register and identifies actions.

    + Interest or motivation to learn and apply scripting methodologies to automate tasks.

    **Minimum Qualifications**

    + Bachelors Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.

    + 0-3 years of experience in information technology, systems administration or other IT related field.

    **Other Job Specific Skills**

    + Strong knowledge of RHEL Operating Systems and containerization.

    + Applies standard methodology, techniques, procedures and criteria.

    + Ability to analyze, troubleshoot and resolve basic/routine system hardware, software or networking related problems.

    + Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.

    + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.

    + Exceptional customer service skills.

    + Experience preferred with cloud infrastructure, digital workspace, and storage technology

    + Intermediate level proficiency with Linux

    + Beginner level proficiency with Oracle SQL, Ansible Tower, and Python Automation.

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