- Handle inbound and outbound service calls, texts, and emails in a professional, friendly manner.
- Schedule service appointments and follow up on missed or declined work.
- Confirm appointments and ensure customers receive updates on vehicle status.
- Maintain accurate customer information in the CRM.
- Assist with CSI (Customer Satisfaction Index) initiatives by providing a smooth, informative service experience.
- Collaborate with the service advisors and management team to maximize department efficiency and retention.
- Prior BDC or customer service experience preferred (automotive experience a plus).
- Strong communication and problem-solving skills.
- Comfortable working with computers, phone systems, and CRM tools.
- Positive attitude, reliable, and detail-oriented.
- Ability to multitask in a busy environment.
- Team player attitude
- Prompt and courteous
- Willing to submit to a pre-employment background check & drug screen
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Long term job security
- Saturday Lunches
- At least one previous role based in strong customer service experience
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Must have strong computer skills
- Willing to submit to a pre-employment background check & drug screen
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Service BDC
1 day ago
Only for registered members KnoxvilleWe are looking for a talented individual to be our new Service BDC / Cashier who will assist our customer, the Service Advisors and other supporting staff in running the day-to-day business. · Answer incoming phone calls to the service department for appointments · Scan completed ...
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BDC Service Representative
1 month ago
Only for registered members Knoxville, TN+ BDC Service Representative · Job Summary: We re looking for a friendly & organized BDC Service Representative to join our team. In this role you ll be the first point of contact for our service department helping customers book appointments answering questions ensuring they hav ...
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BDC Service Representative
2 days ago
Only for registered members Knoxville, TNWe're looking for a friendly and organized BDC Service Representative to join our team. · ...
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BDC Service Representative
1 month ago
Only for registered members Knoxville, TNWe're looking for a friendly and organized BDC Service Representative to join our team. · Answer incoming service calls and make follow-up calls. · Respond to internet service lead requests. · Schedule and confirm appointments for vehicle service. · Follow-up after service comple ...
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Lexus Service Cashier/BDC
2 days ago
Only for registered members Knoxville, TNWe value our employees and treat them like family at Lexus of Knoxville. We offer ongoing training programs advancement opportunities and a progressive culture. · Insurance plans available for eligible full-time associatesMedical dental and vision insurancePaid holidays for eligi ...
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Business Development Representative
3 weeks ago
Only for registered members Knoxville, TNWe are looking for a bright and motivated individual to join our Business Development Center as a Business Development Representative. The ideal candidate will have excellent communication skills and be able to hit sales quotas and closing percentages. · Competitive pay plan You ...
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BDC Manager
1 month ago
Only for registered members Knoxville $60,000 - $100,000 (USD)BDC Manager - North Knox CDJR is seeking an experienced Business Development Center (BDC) Manager to lead, coach, and elevate our sales and service appointment teams. · Lead, train, and hold the BDC team accountable to daily KPIs · Drive appointment setting, confirmation, and sho ...
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Market Delivery Manager
1 month ago
Only for registered members Loudon Full timeThe Market Delivery Manager is primarily responsible for ensuring Delivery Customer Satisfaction thru service and quality control standards. · ...
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Market Delivery Manager
1 month ago
Only for registered members Loudon+ Job summary · The Market Delivery Manager (MDM) is primarily responsible for ensuring delivery customer satisfaction thru service and quality control standards. · + Qualifications · Bachelor's Degree – Operations, Supply Chain, or related field + 7 years of relevant experience. ...
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Market Delivery Manager
1 month ago
Only for registered members Loudon, TNThe Market Delivery Manager is responsible for ensuring Delivery Customer Satisfaction thru service and quality control standards. · Oversees a Market-based ASA team responsible to support delivery operations. · Analyzes variances and creates corrective actions. · ...
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Market Delivery Manager
1 month ago
Only for registered members Loudon, TNThe Market Delivery Manager (MDM) is primarily responsible for ensuring Delivery Customer Satisfaction thru service and quality control standards, for customers in a specific market for product purchased thru Lowe's Retail Stores or Lowes Online. · The MDM works closely with cros ...
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Business Development Representative
3 weeks ago
Only for registered members Knoxville $48,000 - $84,000 (USD)We are seeking a Business Development Representative to join our team at North Knoxville Chrysler Dodge Jeep Ram. This role involves responding to customer inquiries, generating appointments and quotes, and assisting customers in vehicle selection. · Sales And/or Customer Service ...
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Service Advisor
1 week ago
Only for registered members Louisville, TNWe re breaking records monthly and we need your help Apply confidentially to this position for immediate consideration. Customer Service is our #1 Priority -- always treat our service customers like we would want our family to be treated. · ...
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Business Development Representative
3 weeks ago
Only for registered members Knoxville, TNWe are looking for a bright and motivated professional to add to our world-class team. We value our employees and invest in their success. · Respond to Internet and telephone customers' inquiries. · Generate appointments and quotes by means of proactive outbound prospecting. · ...
Automotive Service BDC - Clinton - MAP Automotive Group
Description
Automotive Service BDC Agent
Full-Time | Immediate Hire
Fox Toyota is looking for a motivated, customer-focused Service BDC Agent to join our growing team If you're passionate about providing great service, thrive in a fast-paced environment, and want to be part of a dealership that values its people and its customers, we want to hear from you.
This is an hourly position, with monthly bonus opportunities available.
Responsibilities:
What We Offer
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Service BDC
Only for registered members Knoxville
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BDC Service Representative
Only for registered members Knoxville, TN
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BDC Service Representative
Only for registered members Knoxville, TN
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BDC Service Representative
Only for registered members Knoxville, TN
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Lexus Service Cashier/BDC
Only for registered members Knoxville, TN
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Business Development Representative
Only for registered members Knoxville, TN
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BDC Manager
Only for registered members Knoxville
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Market Delivery Manager
Full time Only for registered members Loudon
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Market Delivery Manager
Only for registered members Loudon
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Market Delivery Manager
Only for registered members Loudon, TN
-
Market Delivery Manager
Only for registered members Loudon, TN
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Business Development Representative
Only for registered members Knoxville
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Service Advisor
Only for registered members Louisville, TN
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Business Development Representative
Only for registered members Knoxville, TN