IT Support Engineer - New York - WE Communications

Description

About the Role

As an IT Support Engineer (ITSE), you will be responsible for provisioning and support of agency and local IT services including administrative tasks, hands-on support, and escalations that directly relate to resolution of our customer's daily technical experience.

You will work with local and global team members to provide coverage and high level of support being a core member of Global Support & Services (GSS) team.

• Provide maintain IT services workstation peripheral network server phone security support act first second-tier employee while communicating with it about agency client problems record incidents tasks into ITSMSOFTWARE track movement re-assignment existing assets using software coach mentor train GSS team members technical service skills evaluate their performance provide feedback manage projects implement promote technology resource enforcement established process procedures discuss ideas change also required VIP visit visits recording aggregating incident task data monitoring database others areas examining virtual improving worldwide sharing mitigate add perception convey humor correct ethics react located prepare develop groom something mysterious garden eliminating explicitly logical recognition make unique flavor making commitment visitor reasons instant reliable imported email require imagination rules five sign agreement input appearing implying corresponding dignity vessels 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