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Inventory Support Analyst
3 days ago
Ultimate Staffing Portland, United StatesCurrently seeking a highly organized, strategic, and data focused Inventory Support Analyst to join the team of a leading company in NE Portland. The ideal candidate will be a collaborative self-starter, with a strong attention to detail. · Job Title: Inventory Support Analyst · ...
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Desktop Support Analyst
1 week ago
KTek Resourcing Portland, United StatesJob Description:- · This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities ...
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Inventory Support Analyst
2 days ago
Ultimate Staffing Portland, United StatesCurrently seeking a highly organized, strategic, and data focused Inventory Support Analyst to join the team of a leading company in NE Portland. The ideal candidate will be a collaborative self-starter, with a strong attention to detail. Job Title: Support Analyst, Inventory, An ...
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Inventory Support Analyst
4 days ago
Ultimate Staffing Services Portland, United StatesJob Description · Job DescriptionCurrently seeking a highly organized, strategic, and data focused Inventory Support Analyst to join the team of a leading company in NE Portland. The ideal candidate will be a collaborative self-starter, with a strong attention to detail. · Job Ti ...
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Product Support Analyst
1 day ago
SeatGeek Portland, United StatesSeatGeek believes live events are powerful experiences that unite humans. With our technologically savvy and fan-first attitude, we're simplifying and modernizing the ticketing industry. · We're proud to partner with some of the most recognized names across the globe, including ...
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Assoc Technical Support Analyst
1 week ago
CDK Global Portland, United States Full timeThe Role... · What you'll do... · Documents all work via a ticketing system, sets resolution time lines with customers, and keeps customers updated on the status of their requests. · Assesses issues and troubleshoots using technical knowledge and problem-solving skills to establ ...
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Clinical software support analyst
1 week ago
Axis Clinical Software Portland, United StatesFull job description · Located: · Portland, OR · Reports to: · Lead Customer Support Engineer · Type: · Fulltime - Employee · Axis Clinical Software · Hospitals, Physicians and Quality Improvement professionals rely on our clinical outcomes management software to · monitor an ...
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Construction Finance Analyst Support
2 weeks ago
AtkinsRéalis Beaverton, United StatesJob Description · Why join us? · We are hiring AtkinsRéalis is seeking a Construction Finance Analyst Support to join our Beaverton, OR office. · About Us · AtkinsRéalis is one of the world's most respected design, engineering, and project management consultancies. AtkinsRéalis h ...
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Legacy Health Portland, United StatesOverview · Remote Position (OR/WA Only) · This is a remote position - incumbents, who reside in Oregon or Washington only. There may be occasional situations that require work to be performed on-site at an assigned Legacy Health location. All new hires are required to come to a d ...
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Legacy Health Portland, United StatesOverview · Remote Position (OR/WA Only) · This is a remote position – incumbents, who reside in Oregon or Washington only. There may be occasional situations that require work to be performed on-site at an assigned Legacy Health location. · All new hires are required to come to ...
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Technical Support Analyst I
2 days ago
BerryDunn Portland, United StatesOverview: · Due to growth within the technology department, BerryDunn is seeking a qualified Technical Support Analyst to join the team The Technical Support Analyst works under the direction of the Service Desk Manager to support and maintain the operation of the firm's technolo ...
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Legacy Health Portland, United StatesLegacy Health is dedicated to developing and maintaining a diverse workforce that understands and meets the needs our diverse patient population. An Affirmative Action officer is employed to coordinate efforts to comply with the federal and state regulations governing Equal Oppor ...
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Associate Customer Support Analyst
2 weeks ago
BankInfoSecurity Beaverton, United StatesFull-time Associate Customer Support Analyst - Sage - Beaverton, OR Beaverton, OR January 4, 2022 · Advert People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and p ...
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Senior Technical Business Support Analyst
1 month ago
Portland General Electric Company Portland, United States Full timeSenior Technical Business Support Analyst / Principal Technical Business Support Analyst - Workday · This position is responsible for fully leveraging Workday by deploying relevant new features and enhancing configurations to ensure we are utilizing existing functionality to it's ...
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Senior Technical Business Support Analyst
4 weeks ago
Portland General Electric Company Portland, United States Full timeJob Function Technical Business Support Provides support to operational employees in optimizing technology, systems, and business processes. Key Job Information · Senior Technical Business Support Analyst 6528 Grade 7 · Career Level: P3 Career Professional · Requires in-depth ...
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Assoc Technical Support Analyst
3 weeks ago
CDK Global Lake Oswego, United StatesThe Role... · The Associate Technical Support Analyst provides primary support to customers encountering networking problems when using CDK's products and solutions. Assists customers with product "how to" and technical break/fix inquiries via telephone or in written internet-bas ...
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Desktop Support Analyst
1 week ago
Leviton Tualatin, United StatesAbout Leviton At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, saf ...
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Assoc Technical Support Analyst
3 weeks ago
CDK Global Lake Oswego, United StatesPosition Responsibilities & Essential functionsReceives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket · Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues · Assesses issues and est ...
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Desktop Support Analyst
3 weeks ago
Saibber LLC San Francisco, United States PermanentJob Description : REQUIREMENTS: Strong hands on experience needed on end user support for Windows PC and Mac related issues · Ability to assign and work on incident tickets through Service Now. · Ability to support meeting rooms including the TV' · ...
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Risk Analyst
4 days ago
Everest Consultants, Inc. Portland, United StatesInformation Risk Analyst - AI · Location: Portland, OR (Remote or Hybrid) · Duration: 12 months · **Client's preference is for local candidates who can go to the office once a week. Remote is also acceptable. Candidate must be on our W2.** · Job Overview: · The AI Information Ri ...
Assoc Technical Support Analyst - Portland, United States - CDK Global
Description
The Role...The Associate Technical Support Analyst provides primary support to customers encountering networking problems when using CDK's products and solutions.
Assists customers with product "how to" and technical break/fix inquiries via telephone or in written internet-based email or chat sessions.
Takes ownership of each customer inquiry and works with the team to find resolutions to the extent of their knowledge.
Participates in group chat rooms and openly shares knowledge within the team.What you'll do...
Receives inbound client/associate inquiries via phone, web chat, e-mail, and online tickets.
Documents all work via a ticketing system, sets resolution time lines with customers, and keeps customers updated on the status of their requests.
Assesses issues and troubleshoots using technical knowledge and problem-solving skills to establish a course of action, assuring a timely resolution to customer inquiries.
Must be able to direct and guide customers through resolution of complex technical issues.Escalates issues beyond scope of current knowledge and then works to fill in those knowledge gaps.
Applies knowledge of CDK case resolution process, policies, and escalation methodology.
Attends training courses as required and stays abreast of evolving technical, internal processes, and industry developments.
Provides phenomenal customer service and remote support services and applies problem solving skills.
Works within a tight team environment and willingly assists team members as needed.
Provides other ad hoc support and duties as assigned.
Works in a fast-paced environment with competing priorities.
What you'll bring...
CCNA Certification or equivalent experience required: Work experience designing, installing or supporting core network infrastructure (routers, switches, wireless) for 1+years.
Understanding of WAN connectivity concepts (T1, VPNs, MPLS etc.).Understanding of LAN connectivity hardware and concepts to include router and switching technologies OSPF, EIGRP, BGP.1 year of user support or implementation experience within a technical support organization or field service organization.
Excellent customer service skills via phone and chat.Strong problem-solving ability.
Strong negotiation skills.
Proven ability to lead by example and affect a positive change among peers.
Associate Degree or commensurate experience.1-2 years of technical support experience with client contact.
Knowledge of PC hardware and software and mobile devices (Smartphones/iPads).Experience using a ticketing system such as Clarify, Remedy, or Footprints.
Knowledge of Unix/Linux.Troubleshooting knowledge of wireless infrastructure.
Experience managing and troubleshooting Fortigate filtering devices.
Experience with VeloCloud or other SDWAN technologies.
Automotive industry experience a plus.
Compensation Range:
$27.00/hr - $29.00/hr
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.
The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.
We offer Medical, dental, and vision benefits in addition to:Paid Time Off (PTO)401K Matching ProgramTuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities.
We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued.Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.#J-18808-Ljbffr
Assoc Technical Support Analyst professionals in Portland
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