Call Ctr Specialist Access - Philadelphia

Only for registered members Philadelphia, United States

1 week ago

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Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians employees patients programs and services Handles complex scheduling requests through various channels while utilizing numerous protocols and verification portals simultaneously Communicates via EPIC to physicians and staff on a daily basis Provides appropriate relevant information facilitates requests within designated timeframes based on urgency defined per scheduling protocol Assures compliance integrity
Education High School Diploma or Equivalent Required Bachelors Degree in Marketing Communications or Healthcare Preferred

Experience2 years experience in customer service Required General Experience in a physician practice or call center environment Preferred General Experience prior knowledge in scheduling for physician office or radiology Preferred General Experience knowledge working in an Electric Medical Record System EMR PreferredGeneral Experience communicating Spanish other languages Bilingual Preferred Licenses
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