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    Call Center Manager - Fort Collins, United States - WHC FTC, LLC

    WHC FTC, LLC
    WHC FTC, LLC Fort Collins, United States

    1 week ago

    Default job background
    Description

    Call Center Manager Position at Transportation Company

    We are currently seeking an experienced Call Center Manager to join our team in Fort Collins, CO. As a Dispatch Manager, you will play a vital role in overseeing and guiding the daily operations of our call center.

    What We Offer:

    • Health, Dental, Vision, and Life Insurance
    • Paid Time Off and Holiday Pay
    • 401k

    Responsibilities:

    • Manage and supervise the daily activities of call center agents
    • Conduct interviews and oversee the hiring process
    • Resolve customer complaints and inquiries
    • Monitor and evaluate agent performance
    • Prepare schedules and ensure adequate staffing levels
    • Ensure compliance with call center contracts

    Qualifications:

    • Previous Customer Service experience required
    • Experience in a Call Center environment preferred
    • Strong written and verbal communication skills
    • Effective leadership abilities
    • $55,000 - $60,000 annually


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