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Customer Care Representative - Millington, United States - Ritter Communications
Description
Ritter Communications has been a leader in the local communications industry for over a century. Starting with telephone service in Northeast Arkansas in 1906, Ritter Communications now serves 100+ communities across Arkansas, northeast Texas, southeast Missouri, and west Tennessee.Company Overview:
Ritter Communications is the largest privately-held regional broadband fiber, telecom, video, and cloud services provider in the Mid-South, with steady growth and a commitment to investing in communities.
We are seeking an experienced Customer Care Representative to join our team!
General Summary:
- Assist existing and potential customers with service-related inquiries
- Handle billing, account, and service issues professionally
- Promote company services and products to customers
Essential Job Functions:
- Respond to customer calls and emails regarding billing, pricing, and products
- Educate customers on service eligibility and programs
- Maintain outstanding customer service standards
- Stay updated on industry trends and company offerings
- Resolve billing inquiries and account changes efficiently
- Build relationships with customers and provide appropriate solutions
- Process payments securely and accurately
- Travel to different office locations as needed
- Ensure customer information confidentiality
- Communicate effectively with team members
- Demonstrate professionalism in all interactions
- Make outbound calls and follow-up with customers
- Effectively manage time and prioritize tasks
- Project a professional image for the company
Knowledge, Skills, and Abilities:
- Strong keyboarding and math skills
- Excellent verbal and written communication skills
- Proficiency in retail billing and collection is a plus
- Professional appearance and demeanor
- Ability to handle difficult situations with a positive attitude
- Knowledge of voice, video, and data industries
- Familiarity with database and office software
- Experience in customer service and resolving issues
- Ability to multitask, pay attention to detail, and work independently
Education and Experience:
High School Diploma or GED and at least one year of customer service experience required.
Ritter Communications is an equal opportunity employer with a commitment to diversity and inclusion. We provide a drug-free workplace.
We offer competitive compensation and a comprehensive benefits package, including health, dental, vision insurance, 401(k) with company match, flexible spending accounts, gym membership, company discounts, tuition reimbursement, paid training, and more.
Join us at Ritter Communications and be part of our dedicated team!
**Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities**
