Operations Assistant - Dallas - American Window Film

    American Window Film
    American Window Film Dallas

    1 day ago

    $60,000 - $105,000 (USD) per year * Construction / Facilities
    Description

    The Operations Assistant keeps the office moving by providing outstanding customer service, supporting the estimators by qualifying leads and scheduling estimates, and by maintaining the office, inventory, and vehicles. The role requires a high level of organizational skill, a passion for supporting a talented team to get their work done efficiently, and familiarity with online tools. It will suit someone who enjoys interacting with customers, is able to organize multiple jobs simultaneously, and is passionate about getting the job done effectively while contributing to a positive team environment.

    PART-TIME SCHEDULE: Monday - Friday, 7:00AM - 12:00PM (25 hours per week)

    Job Responsibilities

    Customer Service

    • Ensure that customer phone calls and emails are responded to with a sense of urgency in a friendly and professional manner for all offices
    • Support the work of the estimators by qualifying customers based on geography and rough scope of work, creating new job records, and entering pertinent information as leads are received via the internet and phone calls
    • Help update job information throughout the lifecycle of the project

    Office Support

    • Using online tools including CRM, and in-house software, schedule estimators to attend customer locations balancing factors like route optimization, estimator experience, and availability
    • Stage jobs and assist installers with their daily schedules
    • Maintain and order supplies and tools to ensure the installation team and the office is properly equipped and stocked
    • Accurately submit warranty registrations with suppliers as invoices are paid

    Warehouse Management

    • Keep the warehouse organized and safe
    • Keep track of inbound and outbound shipments, following up with delivery providers where necessary
    • Manage the film inventory ensuring film is ready on time each day for the installers to collect and accurately checked back in upon return
    • Conduct accurate and timely inventory audits
    • Maintain records of company vehicles ensuring regular maintenance is conducted and regularly conducting cleanliness and mileage checks

    Teamwork

    • Be flexible and seek out opportunities to help other office team members experiencing high volumes of work.
    • Maintain a high level of productivity and customer service by stepping into Ops Manager duties as required

    Qualifications

    • Responsive and friendly customer service
    • Effective organization of multiple concurrent jobs
    • Strong written and verbal communication skills
    • Familiarity working with online tools like g-suite
    • Knowledge of window film is a plus but training will be provided
    • CRM & Sales experience is a plus
    • Must be able to lift up to 50 pounds

    Benefits & Perks

    • 401(k): American Window Film will match 3% of what you contribute

    American Window Film Perks:

    • Family & Friends Day - take an extra day off and get $300 to spend time with family and friends.
    • People Helping People - take an extra day off to help someone out or contribute to a worthy cause
    • Fitness, Health and Wellness allowance - get $250 towards any health and wellness activity
    • We not me time - get $300 when you spend time with a co-worker outside of work

    *perks subject to terms and conditions and may change at any time

    Our Core Values

    • Create Loyal fans - We create an environment that people love
    • Authenticity Matters - Trust is built one job at a time
    • Be Excellent Together - We support our teammates
    • We Embrace Change - How we got here today is not how we will get there tomorrow

    American Window Film provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.

    * This salary range is an estimation made by beBee
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