Help Desk Technician - Phoenix - beBeeHelpDeskTechnician

    beBeeHelpDeskTechnician
    beBeeHelpDeskTechnician Phoenix

    18 hours ago

    Job title: Help Desk Technician

    Description

    IT Support Professional

    We are seeking a motivated and detail-oriented IT Support Professional to join our team. As a key member of our IT department, you will be responsible for providing technical support to our end-users and assisting with various IT projects.

    Key Responsibilities:

    • Respond to and resolve technical issues in a timely manner.
    • Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.
    • Assist with network connectivity issues, access rights, and user account setups/deactivations.

    Requirements:

    • 1-3 years of technical support experience in an on-site environment.
    • Proficient with installing/configuring Windows and/or macOS systems.
    • Strong customer service skills and ability to communicate clearly with non-technical users.

    Benefits:

    • Medical, dental, and vision insurance.
    • Vacation time.
    • Stock options.

    Tech Support Engineer

    We are looking for a Tech Support Engineer to provide technical support to our employees. This role requires excellent communication skills and the ability to troubleshoot complex technical issues.

    Responsibilities:

    • Serve as first-line technical support for end-users - respond to tickets, solve hardware/software/network problems, document solutions, and escalate when needed.
    • Participate in IT projects (e.g., hardware roll-outs, software upgrades, office moves) as directed by senior IT staff.

    Qualifications:

    • Associate's or Bachelor's degree in IT, Computer Science, or related field.
    • Experience with enterprise ticketing systems (ServiceNow, Jira, Zendesk).

    Benefits:

    • Medical, dental, and vision insurance.
    • Vacation time.
    • Stock options.
    ],

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