Shift Supervisor-EIH Cerone Hybrid (32 Hour) (Fri-Sat Swing) (Sun-Mon Grave) (82427) - San Jose
13 hours ago
Job description
Job DetailsLevel:
EntryJob Location:
EIH Cerone - San José, CA 95134Position Type:
Full Time
Education Level:
High School
Salary Range:
$ $38.47 Hourly
Travel Percentage:
NoneJob Shift:
Any
Job Category:
Nonprofit - Social Services
Position:
Shift Supervisor-EIH Cerone Hybrid (32 Hour)
Reports to:
Program Manager
Location:
EIH Cerone, San Jose, CA
Shift:
Day/Swing/Grave
Type:
Full Time, Non-Exempt
Compensation:
$38.47/ Hourly
ABOUT HOMEFIRST
Established in 1980, HomeFirst is a nonprofit organization passionately working to end homelessness.
We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs.
With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.
OUR VALUESKindness:
We act with empathy toward others.
Passion:
We ignite change to fulfill our mission.
Excellence:
We deliver exceptional service to our communities.
POSITION OVERVIEW
The Emergency Interim Housing (EIH), Cerone is a housing-focused, low-barrier, and harm-reduction program designed to serve individuals experiencing homelessness within the City of San Jose.
The goal of EIH Cerone is to assist all program participants with transition from emergency interim housing into permanent housing.
The Shift Supervisor is responsible for the overall day-to-day operations and supervision of Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment.REPORTING RELATIONSHIP:
The position reports to the on-site Program Manager and is a vital member of providing leadership on-site.
PRIMARY RESPONSIBILITIES
Direct Service (90%)
Works collaboratively with Program Manager to ensure service delivery standards are met
Responsible for the care, safety, and supervision of program participants, guests, and staff
Implement and enforce EIH guidelines and EIH site rules by program participants
Assist with administrative duties to support the Program Manager, including screening applications, preparing reports, creating schedules, and securing staff coverage as needed
Assist with interviewing, recruiting, and training staff
Ensure the minimum staffing requirements per shift are met
Participate in staff progressive discipline, including the development of Corrective Action Plans
Ensure incident reports are accurate and completed promptly
Welcome guests to the facility, including program participants, volunteers, staff, and community members
Ensure Resident Advocates document all services provided into HMIS within three business days
Provide supervision, job coaching, and support to staff
Meet with each staff individually regularly
Ensure rooms are booked and cleaned for workshop providers
Make timely and appropriate decisions in emergencies, including awareness of the need for the safety of all participants involved, mandated reporting, and contacting relevant staff/responding agencies
Supervise workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search, credit repair, etc.
Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicableAdhere to HomeFirst's service delivery practices, including Trauma Informed Care, client-centered practice, and Crisis Prevention Intervention model
Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed
Ensure clothing, linens, toiletries, and other program supplies are in stock and accessible
Create a room inspection schedule and follow up an inspection schedule
Support with the treatment of participants' property before Move-In
Supervise general site clean-up, reporting any maintenance or janitorial needs to appropriate contact, ensure after-hours emergency work is completed
Ensure room, facility, and perimeter checks are completed
Ensure set-up and break-down for any special events or activities
Complete and file all paperwork promptly
Maintain professional conduct, attitude, and appearance
Communicate to and delegate tasks to the next shift Supervisor or Manager
Maintain confidentiality regarding clients, personnel, and other internal agency affairs
Conduct business according to the employee handbook, exercising judgment and serving the best interests of the agency and community
Maintain compliance with agency/EIH Cerone site policies and procedures
Provide socialization skills- empathetic listening, problem-solving, information and referral, mediation, crisis intervention
Committed to treating each EIH Cerone guest with respect and dignity
Demonstrated conflict resolution skills
General (10%)
Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies, and the public
Assist with office-related tasks as needed
Attend all mandatory meetings, workshops, and training
Perform other general duties as assigned
Qualities:
The Shift Supervisor is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services.
They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve. They apply this same passion in their care and attention for the details, contract compliance, and pursuit of performance benchmarks.
Ideal candidates are knowledgeable and sensitive to the needs of our unhoused populations. Enjoy practicing a strength-based approach in fast paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias.Shift Supervisors possess a strong sense of accountability demonstrating both leadership skills and customer service skills and work effectively within a team.
Shift Supervisors actively engage in active listening, are reliable, and possess effective problem solving and de-escalation skills.Shift Supervisors will utilize highly developed communication skills to assist with difficult situations while maintain flexibility when interacting with those, including those who may be experiencing serious mental illness or may be intoxicated.
QUALIFICATIONS (YOU HAVE) Required:
AA degree (or equivalent of 2 years of higher education) or three years of field experience in social services
Sensitivity to the needs of unhouses individuals
Experience working with unhoused population
Willingness and ability to work with people from a variety of racial, cultural and economic backgrounds with various lifestyles, sexual orientations ad of all ages and genders
BENEFITS
HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program.
We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers' compensation.
Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.
ORGANIZATIONAL EQUITY STATEMENT
At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all.
By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.
HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.
HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process.
QualificationsYOU HAVE (QUALIFICATIONS) Required:
AA degree (or equivalent of 2 years of higher education) or three years of field experience in social services
Sensitivity to the needs of unhouses individuals
Experience working with unhoused population
Willingness and ability to work with people from a variety of racial, cultural and economic backgrounds with various lifestyles, sexual orientations ad of all ages and genders