Programs Manager, TCP - Murrieta - TechBridge

Description

Program Manager

Techbridge is a non-profit that arms other non-profits on the frontline of alleviating the causes of poverty and technology that will allow them to expand the impact of their mission for the millions of men, women and children who suffer from lack of access to shelter, food, employment, education, healthcare, and financial literacy.

The Technology Career Program (TCP) is an innovative workforce development program that trains individuals for careers in high demand technology fields. TCP provides comprehensive technical skills training and certification, professional support, job training, financial services and career placement services for low-income adults who possess a high school diploma or GED. We serve a diverse student body which includes high school graduates with limited access to traditional universities, military veterans and career changers are trained for high paying jobs in the technology sector.

Techbridge seeks an energetic, self-directed, data-driven, and organized Program Manager to support the Technology Career Program. The Program Manager will manage the overall program from start to finish and will develop project timelines, goals, and manage partner relationships. This includes but is not limited to operational management of vendor contracts, budgeting, community partners, registration, and curriculum management. This role is responsible for general management and oversight of the program from recruiting through graduation as well as data analytics for ongoing evaluation and improvement of outcomes.

The ideal candidate will enjoy working in a fast-paced, innovative, and creative environment. The successful candidate will be a creative thinker with a customer/client focus and possess the ability to handle sensitive issues in a confidential, tactful, and organized manner. We are looking for someone who has an eagerness to learn, is adaptable, and has a passion for the nonprofit space.

Responsibilities:

• Foster and nurture key external relationships necessary for program success
• Forecast, plan, and implement each new partner
• Design and communicate program calendar to include technology, business, and financial literacy classes
• Implement criteria for curriculum, certifications, instructors, and applicants in collaboration with TCP department
• Communicate and implement program policies and procedures
• Monitor vendor contracts, responsibilities and reporting
• Direct and implement changes and interventions to ensure project goals are achieved.
• Provide schedule of events to stakeholders regularly
• Gather input from stakeholders and ensure program execution aligns with program goals
• Support marketing strategy with the marketing team
• Support program growth through collaboration, strategic planning and goal setting with leadership team

Program Oversight and Execution:

• Lead and oversee application and interview process for applicants
• Schedule and facilitate team meetings between Techbridge employees and contractors
• Work with partners to drive day to day execution of workforce development programs
• Evaluate and improve programs based on feedback from key stakeholders

Data Reporting and Performance Management:

• Implement a system of motivators for coaching and monitoring students in a remote setting
• Document and track milestones for all deliverables and KPIs
• Collect and evaluate outcomes to support the strategic direction of the Program
• Support the evaluation method to assess program strengths and identify areas for improvement
• Produce accurate and timely reporting of program status throughout program life cycle.

Core Competencies:

• Experience with deployment of process-supporting software
• Problem solving. Must be able to facilitate shared understanding of the business problem, range of answers, determine scope of solution.
• Responsive Communication. Facilitate meetings, provide direction, ask good questions, listen to the answers, document findings and follow up items. Operates with a sense of urgency.
• Critical thinking. While problem-solving, can identify the core need or problem to be solved, which is often different from the problem stated.
• Collaboration. Position will require the ability to consider multiple ideas and work well with others in an effort to determine the best solution.
• Self-managing. Position will require self-direction to manage a portfolio of project and customers.
• Excellent interpersonal skills. Ability to build and sustain internal and external relationships
• Communication. Ability to articulate and communicate with influence
• Able to manage and define ambiguity.
• Strong written and presentation skills. Ability to have a highly technical conversation with IT teams as well as simplify complex topics to non-technical audiences
• Organization and time management. Ability to manage multiple projects timelines and meeting schedules.

Required Qualifications:

• 4-year university degree or equivalent work experience in a professional setting
• 5 years of experience as a Program Manager or equivalent work experience
• Microsoft Office knowledge, including SharePoint, Excel, PowerPoint, Word
• Experience using Salesforce, OneNote
• Budget management experience
• Experience developing, managing, and executing a project plan against deadlines and within budget
• Ability to work occasional evenings for program events
• Ability to present to various audiences

Preferred Qualifications:

• Technical background
• Education experience in Computer Science, Engineering, STEM, HigherEd.
• Higher IQ, Zoom, Google Classroom, Slack, Trello
• Project management certification
• Experience managing staff

IMPORTANT APPLICANT INSTRUCTIONS

Please include your compensation requirements in your COVER LETTER.