child support case processing consultant - 73005359 - West Palm Beach - D4fdot

    D4fdot
    D4fdot West Palm Beach

    1 day ago

    Description

    CHILD SUPPORT CASE PROCESSING CONSULTANT

    Date: Feb 4, 2026

    The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

    JOB SUMMARY:

    This position performs customer and team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include:

    • Mentoring and training to team members
    • Initiating and responding to requests
    • Coordinating with internal and external partners
    • Researching and resolving case issues
    • Gathering information and analyzing case data to determine next steps
    • Assisting customers
    • Interacting with other states, employers, and other business partners
    • Making decisions based on case information and provided documentation

    MINIMUM REQUIREMENTS:

    • Currently employed with the Florida Department of Revenue
    • Two years of experience conducting research and analyzing information to make decisions. *
    • Experience coaching, mentoring or training others
    • Two years of experience communicating with customers for the purpose of resolving inquiries. *
    • One year of Child Support Program experience

    SUBSTITUTIONS:

    • * Relevant education may substitute for the required experience

    PREFERENCES:

    • Preference will be given to individuals with PPFD experience

    SPECIAL NOTES:

    • This is a full-time position, standard workday of 8am – 5pm, Monday through Friday
    • This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency
    • Alternative Screening Criteria will be used in lieu of SVT
    • Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume
    • Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order
    • Each field (name of employer, address, city, and state, dates of employment, supervisor's name, phone numbers, etc.) must be completed
    • Gaps of employment of 6 months or more must be addressed on the application
    • Applicants who do not provide all necessary information may not meet the requirements for this position

    SALARY: $39, $50,708.52 / annually

    BENEFITS:

    Benefits include health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

    SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

    CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

    CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

    REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at

    The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

    Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

    The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.

    VETERANS' PREFERENCE: Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

    Location: West Palm Beach, FL

    Nearest Major Market: Palm Beach

    Nearest Secondary Market: Miami

    For assistance, call the People First Service Center at Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time


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