Hotel Front Desk Agent - Novi, MI
14 hours ago
Job description
Benefits:
- Employee discounts
- Opportunity for advancement
- Paid time off
Front Desk Agent (Full-Time)
Location: Four Points by Sheraton Detroit Novi, 220-Room Property
Department: Front Desk
Employment Type: Full-Time
Schedule: Must be available to work weekends and holidays
Position Summary
We are seeking an experienced and service-focused Front Desk Agent to join our team at our 220-room Marriott-branded hotel. As the first and last impression of our property, Front Desk Agents plays a critical role in delivering exceptional guest experiences aligned with Marriott brand standards.
The ideal candidate has prior hotel front desk experience, strong communication skills, and full availability on weekends.
Key Responsibilities
- Greet and welcome guests in a professional and friendly manner
- Perform check-in and check-out procedures efficiently and accurately
- Process payments, post charges, and balance shift transactions
- Respond promptly to guest inquiries, requests, and concerns
- Handle room assignments and coordinate with housekeeping and maintenance
- Maintain knowledge of room types, rates, packages, and hotel amenities
- Promote Marriott Bonvoy enrollment and guest loyalty engagement
- Follow all Marriott brand standards and company policies
- Maintain a clean, organized, and professional front desk area
- Minimum 1 year of prior hotel front desk experience (required)
- Experience working with hotel property management systems
- Must be available to work weekends, holidays, and flexible shifts
- Strong customer service and problem-solving skills
- Excellent verbal and written communication skills
- Professional appearance and demeanor
- Ability to stand for extended periods and lift up to 25 lbs
- Experience at a Marriott-branded property
- Cash handling experience
- Multilingual abilities are a plus
- Competitive hourly pay: $15-$18 per hour
- Paid time off
- Marriott employee travel discounts
Compensation: $ $18.00 per hour
Step into relaxation at our trendy hotel in Novi
Part of the Novi shopping and entertainment district, Four Points by Sheraton Detroit Novi presents rooms with thoughtful amenities while featuring two restaurants and flexible event space. We are near major corporations as well as the Suburban Collection Showplace, Twelve Oaks Mall and Fountain Walk.
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