Shift Leader - Saint Peter, United States - Dunkin'

Dunkin' Saint Peter, United States

6 days ago

Description

Shift Leader Job Profile

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer.

Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.

Summary:

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand and franchisee standards and deliver a great and friendly guest experience.

They set goals, provide job assignments, and motivate others, celebrate successes and providing timely feedback.

Responsibilities Include but are not limited to:
Team Environment

Arrive in a timely manner to be ready in position at the start of scheduled shift.
Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
Deploy team members appropriately to meet guests' needs and service standards throughout shift.
Communicate shift priorities, goals and results with team members.
Support training of Crew Members as directed by Restaurant Manager or Assistant Manager.
Provide coaching and feedback to team members
Communicate goals and hold team members accountable for performance.

Operational Excellence

Hold guests as highest priority and role model exceptional guest service.
Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
Reinforce the use of systems, tools and procedures throughout shift, while taking appropriate steps to correct deficiencies.
Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws.
Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
Complete all requires training

Profitability

Ensure restaurant standards and marketing initiatives are properly executed during shift.
Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with Restaurant Manager.
Comply with all restaurant, Brand, and franchisee polices.

Qualifications:
Skills

Must have basic computer skills
Restaurant, retail, or supervisory experience preferred
Math and writing skills
Capable of counting money and making change
Able to operate restaurant equipment
Comply with restaurant operations

Required Competencies:
Appearance

Adhere to uniform standards including; hat, name tag, clean pressed apron and navy blue collared shirt. Dark blue jeans without any rips or holes and nonslip shoes are required.

Guest Focus

Anticipate and understand guest's needs and exceed their expectations.
Genuinely smile and give eye contact to make guests feel welcome.
Develop and maintain guest and community relationships.
Display and maintain a sense of urgency with guest.
Seek ways to improve guest satisfaction; ask questions, commit to follow through.
Resolve guest concerns by following Brand recommended guest recovery process.
Freshest- tasting, highest quality food and beverages:
Product/ingredient temperatures
Prep procedures
Shelf life and holding times
Food safety and handling procedures
Appearance of food (eye appeal)
Proper recipes and portions
Fast, friendly service
Maximize efficiency through team service
Shift planning and crew deployment
Coaching INTO position
Manager-Guest interaction
Talking to guests, getting feedback
Eye contact
Smiles
Crew-Guest communication
Eye contact
Smiles
Courtesy ('Please" and "Thank you")
Special request (handled "with pleasure")
Service with Speed standards
Sparkling clean, comfortable environment
Utilization of cleaning and maintenance systems
Sanitation procedures
Completion of Pre-Shift Checklists before every shift
Ongoing Travel Paths
Coaching THROUGH Position and delegating additional tasks
Ongoing cleaning

Passion for Results

Set and maintain high standards for self and others, act as a role model.
Complete all required training and support the training of other team members.
Consistently meets and exceeds goals.
Contribute to the overall team performance; understand how his/her role relate to others.

Problem Solving and Decision Making

Identify and resolve issues and problems.
Communicate and inform management of any issues.
Use information at hand to make decisions and solve problems; include others when necessary.

Interpersonal Relationships & Influence

Develop and maintain a relationships with team.
Operate with integrity; demonstrate honesty, treat others with respect, keep commitments.

Restaurant Shift Leader

3 weeks ago

Taco John's - Paxton Keiser Enterprises Saint Peter, United States

Job Description · Job DescriptionTaco John's of St Peter, MN is immediately hiring motivated candidates who are interested in a Full or Part- Time Shift Leader position. Apply today Come join our amazing quick-service restaurant team This position is based on great guest service ...
Shift Leader: In

2 weeks ago

Quantum Dynamics Kulm, United States

"YOU LEAD YOUR TEAM FORWARD. WE LEAD YOU FORWARD. Are you looking for a path to an exciting and secure future? Then McDonald's is the right place for you. As a member of our restaurant management team, you will quickly take on responsibility and learn everything you need to know ...
shift leader

1 week ago

Caribou Coffee Mankato, United States

Caribou Coffee - US - North Mankato, MN [Shift Manager] As a Shift Leader at Caribou Caffee, you'll: Work directly with the General Managers; Train and lead Team Members to understand the goals and expectations; Achieve daily sales goals; Maintain and promote a consistent and sup ...
Shift Leader

3 weeks ago

Toppers Pizza - Mankato Mankato, United States

Job Description · Job DescriptionAt Toppers, we have a clear vision: to be the place where people want to come and do their best work. · Our Pizza People are the heart and soul of our company, bringing Great Food and Memorable Experiences that friends and families connect over to ...
Shift Leader

6 days ago

Caribou Coffee Jordan, United States

Caribou Coffee - 225 Triangle Lane N [Shift Manager] As a Shift Leader at Caribou Caffee, you'll: Work directly with the General Managers; Train and lead Team Members to understand the goals and expectations; Achieve daily sales goals; Maintain and promote a consistent and superi ...
Shift Leader

3 weeks ago

Baskin Robbins Mankato, United States

**Shift Leader Job Profile** · This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin Donuts, not Dunkin Brands, Inc. or any of its affiliates. Any application or i ...
Dining Assistant

1 week ago

Ecumen St. Peter, United States

or · Dining Assistant · Employer Location St Peter, Minnesota Start date May , 4 Closing date Jun , 4 View more · Category Job Type Employment Status You need to or to save a job. Ecumen Prairie Hill · The Dining Assistant is responsible for assisting with food preparation, s ...
Caregiver

2 weeks ago

Ecumen St. Peter, United States

or · Caregiver · Employer Location St Peter, Minnesota Start date May , 4 Closing date Jun 9, 4 View more · Category Job Type Employment Status You need to or to save a job. Ecumen Prairie Hill · The Resident Assistant is responsible for providing personal care and delegated ...
Resident Assistant

2 weeks ago

Ecumen Saint Peter, United States Part time

The Resident Assistant is responsible for providing personal care and delegated health-related services designed to maintain the resident's physical and emotional well-being. The Resident Assistant follows the service schedule for each resident and correctly documents services pr ...
Shift Manager

6 days ago

Kwik Trip, Inc. Saint Peter, United States

Kwik Trip 1152 Minimum Starting Pay: $15.61 Shift: Variable Guest Service Leader: Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Guest Service Leaders delegate tasks, train coworkers Shift Manager, Manager, Custo ...
Dining Assistant

5 days ago

Ecumen Saint Peter, United States

The Dining Assistant is responsible for assisting with food preparation, serving and cleanup. Maintains work area in proper order and follows established policies and procedures of the facility while demonstrating high levels of service. Complies with all federal and state regula ...
Clinician or Senior Clinician

3 weeks ago

State of Minnesota St Peter, United States

Working Title: Clinician or Senior Clinician · Job Class: Clinical Program Therapist 3 or 4 · Agency: Human Services Dept · Job ID : 56870 · Location : St. Peter · Telework Eligible : No · Full/Part Time : Full-Time · Regular/Temporary : Unlimited · Who May Apply : Open to all qu ...
Student Summer Line Worker Days

3 weeks ago

Michael Foods Inc. Careers St Peter, United States

Business Unit Description: · Michael Foods, Inc. is a leader in the food processing and distribution industry with business in egg products, refrigerated grocery and potato products. We offer exciting job possibilities throughout our organization where you can enhance your caree ...
Caregiver

1 week ago

Ecumen St Peter, United States

The Resident Assistant is responsible for providing personal care and delegated health-related services designed to maintain the resident's physical and emotional well-being. The Resident Assistant follows the service schedule for each resident and correctly documents services pr ...
Clinical Program Therapist 2

1 month ago

Department of Human Services - Direct Care and Treatment St. Peter, United States Full time

When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives. · Working Title: Clinical Program Therapist 2 · Job Class: Clinical Program Therapist 2 · Agency: Human Services DeptWho May ...
Registered Nurse Supervisor

3 weeks ago

Department of Human Services - Direct Care and Treatment St. Peter, United States Full time

When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives. · Job Class: Registered Nurse Supervisor · Agency: Human Services DeptJob ID: 77045 · Location: St. Peter · Telework Eligible ...
State Program Administrator Director

1 month ago

Department of Human Services - Direct Care and Treatment St. Peter, United States Full time

When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives. · Working Title: Assistant Director of Social Work · Job Class: State Program Administrator, Director · Agency: Human Service ...
Office & Administrative Specialist Senior

4 weeks ago

Department of Human Services - Direct Care and Treatment St. Peter, United States Full time

When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives. · Job Class: Office and Administrative Specialist, Senior · Agency: Human Services DeptJob ID: 76643 · Location: St. Peter · ...
Assessment Psychologist

2 weeks ago

Department of Human Services - Direct Care and Treatment St. Peter, United States Full time

When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives. · Working Title: Assessment Psychologist · Job Class: Behavioral Medicine Practitioner · Agency: Human Services DeptJob ID: 7 ...
State Program Administrator Director

3 weeks ago

Department of Human Services - Direct Care and Treatment St. Peter, United States Full time

When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives. · Working Title: Assistant Director of Social Work · Job Class: State Program Administrator, Director · Agency: Human Service ...