Call Center Representative - Gladstone

Only for registered members Gladstone, United States

1 month ago

Default job background
Full time
Job summary

The Hearing Operations Call Center Representative role at Parmele Disability Advocates assists clients who are waiting for their disability hearing to be scheduled by the Social Security Administration. This role reports to a designated Team Lead and the Legal Assistant Manager and plays a vital part in maintaining consistent, compassionate communication with our clients.

Key Responsibilities

  • Answer inbound calls and place outbound calls to clients
  • Greet and assist clients and prospective clients visiting the local office
  • Communicate professionally with clients, coworkers, the Social Security Administration (SSA), and third parties

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