Onsite Account Supervisor - Nashville, United States - Indeed Flex

Description

We are Indeed Flex. We Help People Get Jobs. Right now, we're hiring

The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we're taking a radically different approach: providing job seekers with control, ownership, and choice so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionize the industry.

After demonstrating our approach throughout the UK under the Syft brand, we were acquired by in 2019, and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support we've been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful

Main Purpose

Works primarily on-site at a customer's facility and may be responsible for a hub-supported on-site account where recruiting occurs in the hub/client site, and there is no separate P&L, or for a large account, an On-site account Supervisor may report directly to an On-site Account Manager and be assigned to a shift or a specific portion of the business. Unless reporting to an On-site Account Manager, an On-site account Supervisor typically relies on a supporting hub to fulfill recruiting needs. The scope of the position may vary depending on the customer and the size of the account.

Responsibilities & Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.

• Build and maintain good relationships at all levels of the customer's organization and deliver exceptional service by handling all customer service inquiries, concerns, and issues and ensuring consistent quality.
• Works with the customer's team to coordinate and forecast staffing requirements.
• Facilitate new hire orientations and pre-training with Flexers for proper transition to assignment.
• Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll and invoice accuracy.
• Perform quality control functions to ensure the customer is satisfied across all levels of their organization.
• Complete daily, weekly, and monthly reporting on key performance indicators and use the information to communicate with the customer and identify areas for improvement.
• Counsels Flexers relative to attendance, productivity, and overall job performance.
• Maintain compliance with Indeed Flex operations, systems, and employee records.
• Ensure compliance with the contract between the customer and Indeed Flex for background checks, drug screening, billing, and any other terms outlined in the agreement.
• Ensure accurate and timely information about the account and assigned Flexers are entered into the operating system.
• Maintain customer information relative to specific on-site accounts in the system.
• Perform quality evaluations on Flexers.
• Support Indeed Flex Safety requirements and participate in the customer's safety program.
• Verifies that employees follow safety policies and any PPE requirements.
• Conducts accident reviews, investigations, and reports of injuries with Indeed Flex and the customer safety department as needed.
• Implement employee programs and activities to improve KPI performance, such as absenteeism and turnover.
• Communicate regularly on account status to the Indeed Flex leadership team.
• Manage all master vendor activities, including payroll, invoicing, and aging.
• Complete measurement and reporting on a weekly basis, including the analysis of key performance indicator measurements and identifying opportunities for improvement.
• Complete and facilitate partnership review meetings with the customer and Indeed Flex team on a quarterly basis, ensuring quality and continuous improvement.
• Participate in the customer's meetings as appropriate to stay informed of the operations.
• Participate in team off-site recruiting activities.
• Perform miscellaneous duties as assigned.

• Fluent in Spanish and/or Arabic.
• Bachelor's degree and 2-4 years of staffing industry experience and/or customer service, human resources, or account management, or an equivalent of 6 years of combination of education and experience.
• Must have at least 2 years of experience supervising employees of 100 people or more in a metric-driven environment. Staffing industry preferred.
• Be highly energetic and experienced with and/or ability to work in a fast-paced environment and to work under pressure.
• Able to maintain flexibility to work evening hours or weekends to meet the business needs of supporting the customer.
• Excellent communication skills, both oral and written.
• Proficient time management skills. Be able to effectively plan, organize, prioritize, and multi-task in fast-paced environments.
• Organized, objective, and detail-oriented.
• Have a strong customer service attitude and commitment to continuous improvement.
• Have intermediate skills with PowerPoint, Word, and Excel.

• $40,000 to $65,000 base
• Performance-based bonus
• Medical, Dental, Vision, and 401K
• Access to all Company & Employee Benefits
• 25 days PTO (prorated) + Birthday Day Off
• 8 Public Holidays
• Duvet days
• Laptop ​+ equipment​
• Volunteer days
• STIPs (Short Term Incentive Plan)
• Regular team-building events

You'll fit right in at Indeed Flex if:

• You're a great communicator and highly collaborative. We're best when we all pull in the same direction
• You don't mind doing the work, whatever it is - you can see the impact at the end, and you're in it for the long haul
• Data is your heart and soul - you know you need it to drive you in the right direction
• You're proactive and always willing to learn
• You can navigate the ambiguity and high levels of autonomy in a scale-up environment - you know what we're about, and you want to be a part of it.

We're an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.