Implementation Specialist - Milwaukee
16 hours ago
Job description
Serve You Rx is looking for an Implementation Specialist to be responsible for leading the successful onboarding and implementation of new and existing clients onto the Serve You Rx PBM platform.
This role functions as the primary project manager during the implementation phase, ensuring accurate configuration, on-time delivery, and a seamless transition to ongoing client support within the Client Success team.
This is a remote position.What You'll Do
As the Implementation Specialist, you will:
Lead end-to-end PBM implementations, including benefit configuration, eligibility setup, formulary alignment, and testing
Serve as the primary project manager for assigned client implementations, managing timelines, milestones, and deliverables
Act as the main point of contact for clients throughout the implementation process
Partner closely with internal teams (Clinical, IT, Operations, Pharmacy, and Finance) to ensure accurate system setup
Coordinate data exchanges such as eligibility files, accumulators, reporting requirements, and other client data needs
Manage client communication strategies throughout implementation, including planning and execution of member disruption mitigation and notification efforts
Request, review, and track appropriate use of historical claims files, prior authorization (PA) files, and ORFT data to support accurate implementation and transition activities
Confirm member lettering requirements and facilitate required member communications in alignment with client expectations, regulatory standards, and PBM guidelines
Proactively identify risks, resolve issues, and escalate concerns as appropriate
Facilitate implementation meetings, status calls, and post-implementation handoffs to account management
Ensure all implementations meet PBM regulatory requirements and Serve You Rx standards
Maintain clear documentation of client configurations, communication plans, and implementation workflows
Contribute to process improvements and best practices within the Client Success department
Qualifications
Bachelor's degree in pharmacy, Healthcare Administration, Business, or a related field OR minimum of 10 years of PBM, TPA project management experience
Preferably experience within a PBM, managed care, or pharmacy operations environment
Demonstrated project management experience, including managing multiple concurrent implementations
Strong knowledge of PBM and TPA operations, pharmacy benefits, claims processing, and eligibility management
Excellent communication, organizational, and problem-solving skills
Ability to work independently in a fully remote environment
Prior PBM implementation or client onboarding experience preferred
Project management certification (PMP, CAPM, or similar) preferred
Experience working with employer groups, TPAs, brokers, or health plans preferred
Familiarity with pharmacy benefit systems and data integrations preferred
Deep knowledge of PBM operations and pharmacy benefit processes.
Excellent interpersonal and communication skills
Strong organizational skills with ability to manage competing priorities and deadlines.
Proficiency in MS Office/Outlook and ability to learn internal systems quickly.
Ability to perform in a fast-paced environment, respond under pressure, and handle escalations professionally.
Why Serve You Rx?
Serve You Rx is a full-service pharmacy benefit manager (PBM) with unquestionable flexibility and an unwavering commitment to doing what's best for its clients.
With a fervent focus on those it serves, including insurance brokers, consultants, third-party administrators, and their clients, Serve You Rx delivers exceptional service and tailored, cost-effective benefit solutions.
Independent and privately held for nearly 40 years, Serve You Rx can implement new groups in 30 days or less and say "yes" to a wide variety of viable solutions.
Known for its adaptability, quality, and client-centricity, Serve You Rx aims to be a benchmark for better client service.
The company offers generous benefits to include: medical (HMO and PPO), dental, vision, 401k, HSA, identity theft and legal coverage, pet insurance, paid parental leave, and 18 days of paid time off in your first year.
EOE Statement We are an equal employment opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
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