Customer Success Manager - Palo Alto, United States - Thena

Description

Requirements Excellent communication and interpersonal skills
Ability to build and maintain strong customer relationships
Strong organization and time management skills
Ability to work independently and as part of a team
Experience with customer success tools and platforms such as Salesforce, Intercom, or HubSpot
Responsibilities

The Customer Success Manager will be responsible for managing customers, growing Thena adoption in the company, maintaining healthy retention, and growing revenue from existing customers
The role will also involve building training materials, documentation, joining in-person events, and hosting webinars to drive customer success and satisfaction
If you are a customer-focused and results-driven individual with a desire to help shape the future of customer experience, then we encourage you to apply for the Customer Success Manager role at Thena
Act as the primary point of contact for customers, building strong relationships and understanding their business needs
Develop and execute account plans to increase Thena adoption, retention, and revenue growth
Build training materials, documentation, and conduct onboarding sessions with customers to ensure successful adoption of Thena
Work closely with the sales team to identify upsell and cross-sell opportunities
Host webinars and participate in in-person events to promote Thena and drive customer success
Monitor customer health and usage metrics, identifying potential issues and proactively working to address them
Provide exceptional customer support, resolving issues and managing escalations when necessary
Benefits Competitive salary and benefits package, including insurance for self and family
Best-in-class equipment to work with
ESOPs to build long-term wealth
The opportunity to work in a fun and fast-paced startup environment

Estimated Salary:
$20 to $28 per hour based on qualifications
Qualifications

Requirements Excellent communication and interpersonal skills
Ability to build and maintain strong customer relationships
Strong organization and time management skills
Ability to work independently and as part of a team
Experience with customer success tools and platforms such as Salesforce, Intercom, or HubSpot
Responsibilities

The Customer Success Manager will be responsible for managing customers, growing Thena adoption in the company, maintaining healthy retention, and growing revenue from existing customers
The role will also involve building training materials, documentation, joining in-person events, and hosting webinars to drive customer success and satisfaction
If you are a customer-focused and results-driven individual with a desire to help shape the future of customer experience, then we encourage you to apply for the Customer Success Manager role at Thena
Act as the primary point of contact for customers, building strong relationships and understanding their business needs
Develop and execute account plans to increase Thena adoption, retention, and revenue growth
Build training materials, documentation, and conduct onboarding sessions with customers to ensure successful adoption of Thena
Work closely with the sales team to identify upsell and cross-sell opportunities
Host webinars and participate in in-person events to promote Thena and drive customer success
Monitor customer health and usage metrics, identifying potential issues and proactively working to address them
Provide exceptional customer support, resolving issues and managing escalations when necessary
Benefits

Benefits Competitive salary and benefits package, including insurance for self and family
Best-in-class equipment to work with
ESOPs to build long-term wealth
The opportunity to work in a fun and fast-paced startup environment

Estimated Salary:
$20 to $28 per hour based on qualifications

Quick Apply Full-time 14 hours ago Full Job Description Thena is a pre-seed startup that is redefining customer experience for businesses.

We are looking for a Customer Success Manager to join our team in our Palo Alto office.

The Customer Success Manager will be responsible for managing customers, growing Thena adoption in the company, maintaining healthy retention, and growing revenue from..

existing customers.

The role will also involve building training materials, documentation, joining in-person events, and hosting webinars to drive customer success and satisfaction.

If you are a customer-focused and results-driven individual with a desire to help shape the future of customer experience, then we encourage you to apply for the Customer Success Manager role at Thena.

Role:
Act as the primary point of contact for customers, building strong relationships and understanding their business needs.
Develop and execute account plans to increase Thena adoption, retention, and revenue growth.
Build training materials, documentation, and conduct onboarding sessions with customers to ensure successful adoption of Thena.
Work closely with the sales team to identify upsell and cross-sell opportunities.
Host webinars and participate in in-person events to promote Thena and drive customer success.
Monitor customer health and usage metrics, identifying potential issues and proactively working to address them.
Provide exceptional customer support, resolving issues and managing escalations when necessary.
Requirements Excellent communication and interpersonal skills.
Ability to build and maintain strong customer relationships.
Strong organization and time management skills.
Ability to work independently and as part of a team.
Experience with customer success tools and platforms such as Salesforce, Intercom, or HubSpot.
Benefits Competitive salary and benefits package, including insurance for self and family.
Best-in-class equipment to work with.
ESOPs to build long-term wealth.
The opportunity to work in a fun and fast-paced startup environment.
Quick Apply.

Estimated Salary:
$20 to $28 per hour based on qualifications

Company information
Thena keeps track of shared Slack channels with customers. Organizes customer channels with request identification, connects to internal tools, allows customer escalations, notifies teams, and analyzes behavior.

Thena started in April 2022 by former Branch and Goldman Sachs executives with a vision of redefining customer communication and intelligence.

We raised pre-seed from Pejman Nozad of Pear VC, Ben Narasin of Tenacity Fund, Mike Molinet of Branch, Michael Katz of mParticle, Coby Berman of Radar, J Zac of Lattice and others.

Information Technology, Retail, Technology, Artificial Intelligence, Data Analytics, Cybersecurity, Healthcare, Wellness, Fashion, Beauty

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