Customer Service 2 - Windsor Locks, United States - Pilot Freight Service
Description
** Customer Service 2**
**Job Category****:** Stations-Northeast **Requisition Number****:** CUSTO004268 Showing 1 location **Job Details**
**Description**
Pilot Freight Services is looking for a reliable, experienced Customer Service Agent for our **Windsor, CT Station.**
**JOB SUMMARY:**
The Customer Service Agent 2 is responsible for providing customer service to all callers. Answering incoming calls and troubleshoot issues will be the main function of this position. The Customer Service Agent 2 will assist pilot stations and cartage agents.
**Essential Functions:**
Frequent and accurate communication to customer, cartage agents, and other station and company personnel
Answer incoming calls and provide excellent customer service to all callers
Coordinate recovery and delivery schedules with various cartage agents
Respond to customer email in designated account mailboxes
Update customer sheets
Monitor and respond to customer inquiries received through email
Make outgoing calls to follow-up on shipment status, resolve issues and update customers
Track, trace, enter and update shipments
Assist and support Pilot stations and cartage agents
Master outside customer applications
Follow published procedures and work instructions for customer accounts and bring modifications to managements attention
Perform other duties as assigned
**SKILLS/COMPETENCIES:**
Excellent oral and written communication and problem-solving skills
Technological aptitude using the internet and online tools
High energy with the ability to multitask in a fast paced environment
Excellent organizational skills with emphasis on detail
Proficient in Microsoft Office
**EDUCATION:**
High School or better
**EXPERIENCE:**
2+ years customer service experience
**PHYSICAL REQUIREMENTS:**
This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)