Sportsbook MVP Bartender - Milwaukee, United States - Potawatomi Hotel & Casino

Description

Starting at $22.00 per hour plus tips | Requires flexibility to work various shifts

In this fast-paced, high energy environment where great guest service is essential, how do we ensure all of our Sportsbook guests are happy with our service? As a Sportsbook MVP Bartender, you will have a genuine passion for guest service, top notch organizational skills, and the ability to work well in a team.

While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (*Essential Functions)

* *Provide a memorable and hospitable experience to the Sportsbook guests with a welcoming, enthusiastic, accommodating and elevated approach to beverage service.
* *Provide guidance and training to bartending team on exemplary guest service standards.
* *Interacts with the bar guests, fellow team members, and supervisors in a polite, courteous, and hospitable manner to ensure an exemplary experience.
* *Present menus, answer questions, and make suggestions for all beverage, and food items.
* *Ensures all liquor displays, coolers, and shelving are organized, and par levels are maintained.
* *Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections available on the bar, restaurant and sportsbook floor.
* *Maintain complete knowledge of designated glassware and garnishes for each drink.
* *Mix or pour drinks per recipe cards using accurate measures. Fill orders for servers and serve directly to guests.
* *Greet guests with a friendly expression of acknowledgement. Assess, anticipate, and attend to guest needs or concerns in a prompt and courteous manner.
* *Use point-of-sale (POS) system to accurately enter orders, dispense correct change, and process credit card and other transactions. Ensure proper procedures are followed for handling of financial transactions.
* *Monitor responsible alcohol service to guests.
* *Maintain a clean, well-stocked, and safe working environment.
* *Maintain complete knowledge of menu and beverage selection to include wine, liqueur, liquor, champagne, and beer.
* *Maintain thorough knowledge of casino and hotel to answer guest questions and provide directions.

• Clear and clean tables as needed. Remove discarded debris and take all dirty dishes and trays to dish area
• Work in other venues as required, based on business needs.
• Perform job duties in full compliance with the departmental Internal Controls, policies, procedures, and regulations.
• Perform other duties as assigned.

Job Qualifications

• A high school diploma or equivalent and previous high volume bartending experience are preferred. Cash handling experience is preferred.
• Experience with point-of-sale (POS) systems preferred.
• The ability to obtain and maintain a City of Milwaukee bartender's license within 90 days.
• The ability to successfully achieve Responsible Alcohol and ServSafe certifications within 90 days.
• The ability to maintain discretion in handling confidential information.
• The ability to interact with guests and team members professionally.
• The ability to work irregular hours including late nights, early mornings, weekends, and holidays.
• While performing the duties of this job, the team member is required to talk, hear, walk, climb, balance, stoop, kneel, crouch, stand, sit, and move freely throughout the property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer/point-of-sale (POS) system. The team member is required to lift, carry, push, pull, or move objects up to 25 pounds on a regular basis and up to 50 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.