IT Support Specialist - West Olive, MI, United States - V Group Inc

Description

Job Title: IT Support Specialist

Duration: 36+ MONTHS

Start Date: ASAP

Location: Ottawa, MI onsite)

Position Type: Contract

Interview Type: In person/Web Cam

Ceipal ID: SMI_HD039_JM

Request Number:IT Support Specialist - County of Ottawa

ABOUT THE ROLE

• Must have an A+, MCSA, or HDI Service Desk Certification or equivalent experience.
• Alternative certification of the organization's service desk through the Service Desk Institute is also acceptable for alternative responses.
• These positions currently have a focus of Service Desk support, via phone and remote desktop support. Preference would be given to candidates with government experience.
• These positions are required to be onsite in Ottawa County

Job Description

As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of an organization's technology infrastructure. Your expertise in technical support and problem-solving will directly impact end users' productivity and satisfaction. Here are the key responsibilities and qualifications for this role:

Responsibilities:

• Utilize your technical skills to diagnose and resolve computer-related issues promptly.
• Provide end-user support via various channels (in person, over the phone, or remotely).
• Install and configure computer hardware components (e.g., disk drives, network cards, monitors, keyboards, printers, and scanners).
• Load software packages, including operating systems and specialized applications.
• Maintain network systems to ensure optimal performance.
• Monitor network health and address any issues promptly.
• Set up accounts for new users, ensuring proper access permissions.
• Manage user profiles and security settings.
• Perform system upgrades, including software updates and patches.
• Recommend improvements to enhance efficiency and productivity.
• Provide excellent customer support, addressing technical inquiries and resolving issues.
• Communicate effectively with end users to understand their needs.
• Work closely with other IT specialists, such as software developers and cybersecurity professionals.
• Contribute to cross-functional projects and initiatives.

Qualifications:

• CompTIA A+ Certification:
• Demonstrated knowledge of hardware, software, and troubleshooting.
• Ability to handle diverse technical challenges.
• MCSA (Microsoft Certified Solutions Associate):
• Proficiency in Microsoft technologies, including Windows Server and client operating systems.
• Experience with Active Directory, group policies, and network administration.

Service Desk Certification:

• Familiarity with IT service management (ITSM) processes.
• Ability to handle service requests and incidents efficiently.

Additional Skills:

• Strong communication skills and a customer-centric approach.
• Adaptability to changing technology landscapes.
• Problem-solving mindset and attention to detail.

V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR, CA, DE, FL, GA, IL, KY, MD, ME, MI, NC, NJ, NY, OH, OR, PA, SC, TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.

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