Customer Service Reservationist - Baton Rouge - Go-Ride

Description

Customer Service Reservationist Job Description

Answers calls from customers and schedules transportation appointments.

• Accurately enters customer and trip data into the scheduling software system.
• Assists customers scheduling transportation to and from doctor appointments,hospital visits,nursing homes,and other locations.

Maintains knowledge of ongoing programs pricing and procedures.Meets or exceeds all performance targets for the call center.Works with Dispatch to ensure customers are picked up within committed timeframe.Follows approved policies and procedures to complete daily tasks.Cancels trips and notifies Dispatch immediately upon customer notification of cancel.Follows call center attendance guidelines.Maintains a positive attitudeand friendly professional tone while speaking tocustomersand co-workers.Completes any other tasksor duties assignedtothemor askedofthem.

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Skills/Qualifications:

• Customer Service Experience
• Computer Knowledge
• Quality Focus