Real Time Analyst - Kent, United States - zeroG - AI in Aviation

Description

About LendableLendable is on a mission to make consumer finance amazing: faster, cheaper and friendlier.

> We're building one of the worlds leading fintech companies and are off to a strong start:
> One of the UKs newest unicorns with a team of just over 400 people> Among the top 10 fastest-growing tech companies in the UK> Profitable since 2017> Backed by top investors including Balderton Capital and Goldman Sachs> Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot )

So far, weve rebuilt the Big Three consumer finance products from scratch:
loans, credit cards and car finance. We get money into our customers hands in minutes instead of days.

Were growing fast, and theres a lot more to do:

were going after the two biggest Western markets (UK and US) where trillions worth of these are held by big banks with dated systems and painful processes.

Join us if you want to> Take ownership across a broad remit.

You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1> Work in small teams of exceptional people , who are relentlessly resourceful to solve problems and find smarter solutions than the status quo> Build the best technologyin-house , using new data sources, machine learning and AI to make machines do the heavy liftingAbout the roleWe are looking for a skilled and detail-oriented Real-Time Analyst to join our dynamic team.

This is a pivotal role in enhancing operational efficiency and elevating our customers experience through meticulous real-time monitoring, analysis and facilitating better customer service.

Your expertise in analysing data, identifying trends, and making proactive decisions will directly impact our organisation's ability to deliver exceptional service in a fast-paced environment.

What you'll be doing Real-time Monitoring: Monitor and analyse real-time data and performance metrics to ensure operational efficiency and adherence of service level agreements (SLAs).

This involves tracking key performance indicators (KPIs), such as call volume, service levels, average handle time, and agent availability.


Reporting and Analysis:

Generate accurate and timely reports based on real-time data to provide insights into operational performance and identify areas for improvement.

Conduct in-depth analysis of trends and patterns to forecast demand, optimise resource allocation, and make data-driven recommendations for process enhancements.

Workforce Management:

Collaborate with analytics teams to develop and maintain optimised staffing schedules and real-time adjustments based on current call volumes and agent availability.

Ensure service levels are consistently met and address any deviations from the plan.


Escalation Management:

Monitor queues and systems to identify issues, bottlenecks, or service disruptions and escalate them to the appropriate teams for resolution.

Act as a point of contact for real-time issues, providing immediate support and problem-solving to mitigate operational risks.


Communication and Collaboration:
Liaise with various stakeholders to provide real-time updates on performance, operational challenges, and recommended actions. Collaborate with cross-functional teams to implement process improvements and optimise performance.


Technology Utilisation:
Leverage real-time monitoring tools, software, and analytics platforms for effective data gathering, analysis, and interpretation. Stay current on industry trends, emerging technologies, and best practices in monitoring and analysis.

Your experience Experience in Workforce Management , Scheduling and Staff ForecastingAnalytical Skills - strong analytical and problem-solving abilities to interpret real-time data, identify trends, and make informed decisions quickly.

Exceptional verbal and written communication skills to effectively convey real-time information , collaborate with team members and escalate issues when necessary.

Proficiency in using real-time monitoring tools, analytics platforms, and software systems.

Knowledge of workforce management software is beneficial,Ability to prioritise tasks , manage multiple streams of real-time data simultaneously, and work under pressure to meet tight deadlines and service level requirements.

Life at Lendable (check out our Glassdoor page )> The opportunity to scale up one of the worlds most successful fintech companies.> Best-in-class compensation, including equity.> You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas.

> Our in-house chef prepares fresh, healthy lunches in the office every Tuesday-Thursday> We care for our Lendies well-being both physically and mentally, so we offer coverage when it comes to private health insurance> We're an equal opportunity employer and are looking to make Lendable the most inclusive and open workspace in London#J-18808-Ljbffr