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Network Cisco Voice Engineer - Frisco, United States - eTeam
Description
Role:
Network Cisco Voice Engineer
Location:
Frisco, TX
Pay range:
$45-$55
Note:
CUCM experience is must in recent project.
Job Description:
Technical Certification:
CCVP with at least 3 to 5 years of experience.
Basic understanding of CUCM, IM&P & Cisco unity connection version (N-1).
Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.
Good understanding of Unity Connection Voice mail services.
Good understanding of VoIP, MGCP, H.323 and SIP services.
Good communication skills.
Open for 24x7 availability
Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
Expert level experience in handling Cisco IP telephony Network Infrastructure.
Independently resolve tickets within SLA
Adheres to standard operating procedures / work instructions
Follow the escalation process
Follow the shift hand-over process
Update work logs
Update the knowledge base
Technically upgrade across versions of environment when required
Ticket Monitoring
On - call support
Opening Bridge Call
Key Technologies:
CUCM, IM&P & Unity connection
SIP, MGCP and H.323 gateways.
Oracle Client basic understanding and troubleshooting
ESSENTIAL DUTIES AND RESPONSIBILITIES
Must be capable of working independently, while at the same time demonstrating a collaborative work style. Must possess a high degree of accountability, and commitment to meeting customer and management expectations
Expert level experience in handling Cisco IP telephony Network Infrastructure.
Deep understanding of Unified Communications and Video conferencing, including but not limited to: Cisco Unified Communications Manager (11.X, 12.X,14.X), Unity Connection, IMP, Expressways, Jabber Client, SIP, H.323, MGCP, SCCP, QoS and Voice Gateways, Oracle Client, Intrado E911 Gateways.
Understanding of UCS technologies and Virtualization technologies
Responsible for upgradation of UC applications and end points like CUCM, CUC, IM&P, Jabber Clients etc.
An understanding of network switching and routing as it relates to Unified Communications.
Monitor effectiveness and efficiency of existing systems; assist with development and implementation strategies for improving the efficiency, reliability, and performance of these systems
Troubleshoot/Resolve escalations of Collaboration/Video issues; prioritize and respond to Service Desk tickets as appropriate
Ability to act as a resource for Unified Communications/Video problem resolution, research issues or effectively escalating for timely resolution
Lead architectural and engineering services for Cisco Unified Communications, Collaboration environments including new office builds, office moves, hardware and software upgrades, integrations with other systems, enhancements, etc.
Participates in scheduled and unscheduled system maintenance including change management, on-call, and off-hour systems support
Improve Processes and Standards
Recommend solutions and improvements
Develops and maintains technical standards, procedures, and techniques for the resolution of voice service issues to ensure maximum system availability and performance levels
Provide updates regarding the performance and availability of UC and/or Network infrastructure and proactively work to resolve problems
Troubleshooting application and system errors using various tools and methods