Patient Success Coordinator - Idaho
8 hours ago
Job description
Allara is a comprehensive women's health provider that specializes in expert, longitudinal care that supports women through every life stage. Trusted by over 60,000 women nationwide, Allara makes expert healthcare accessible by connecting patients with multidisciplinary care teams that have a deep understanding of hormonal, metabolic, and reproductive care. Allara provides ongoing support for hormonal conditions like PCOS, chronic conditions like insulin resistance, and life stages like perimenopause, helping patients see improved health outcomes. As one of the fastest-growing women's health platforms in the U.S., Allara is bridging long-overlooked gaps in healthcare for women.
The Opportunity
Join Allara as a Patient Success Coordinator and be the guide for patients navigating hormonal health care. This role is a key part of the care team, providing compassionate, detail-oriented support to patients while ensuring seamless communication with providers and internal teams. You will interact with patients via phone, email, and in-app messaging, assisting with appointment scheduling, answering questions about services, and relaying important information between patients, providers, and the billing team.
The ideal candidate is a skilled communicator and problem solver who thrives in a fast-paced, remote environment. They are comfortable handling sensitive patient information, advocating for patient needs, and ensuring that all requests and questions are addressed accurately and efficiently. Strong attention to detail, empathy, and organizational skills are essential for success in this role.
Location: Fully remote within the U.S.
Key Responsibilities
- Provide empathetic, patient-centric support through phone, email, and in-app messaging, ensuring timely and thoughtful responses.
- Act as a liaison between patients and providers, relaying critical information with accuracy.
- Guide patients through scheduling, telehealth services, and general inquiries about Allara's offerings.
- Communicate billing-related updates from the finance team to patients, ensuring clarity and support.
- Offer personalized assistance, helping patients navigate their care journey with compassion and professionalism.
- Maintain high accuracy and attention to detail, ensuring that patient information is relayed correctly.
- Identify patient pain points and share insights to improve the overall experience.
- Stay informed about Allara's evolving services to provide accurate and up-to-date support.
Required Qualifications
- 1.5+ years of experience in customer support and/or patient-facing roles, preferably in a remote setting.
- Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations.
- Exceptional attention to detail.
- Ability to problem-solve creatively, ensuring smooth coordination of medical requests.
- Strong technical skills, comfortable navigating multiple systems, and working with sensitive data.
- Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred.
- A quiet, private workspace with reliable internet to support confidential patient communications.
Schedule
- Schedule: Full-time, 30–40 hours per week, including one weekend day
What Allara Offers
- 1099 Contractor role
- Compensation: $18-$19 per hour - final rate determined based on experience and qualifications
- 100% remote within the U.S.
At Allara, we believe in celebrating everything that makes us human and are proud to be an equal-opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. We're an Equal Opportunity Employer and do not discriminate against candidates or patients based on race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.
Similar jobs
The Regional Coordinator will be the Special Olympics Idaho employee designated to represent a specific geographic area. He/she would be the key to the success of a Regional Management Team (RMT) and the development of local programs. · The most qualified candidate will be a deta ...
3 weeks ago
We are a leading women's health provider in Treasure Valley seeking a full-time Nurse Practitioner with L&D and gynecologic experience to join our team. · Providing antepartum postpartum gynecologic assessments minor procedures coordinating patient care. · ...
2 weeks ago
The VISTA project will strengthen the community and support individuals in moving out of poverty by building Jesse Tree's internal capacity to serve more households each year. · ...
1 month ago
VISTA Communication Coordinator at Idaho Business for Educat
Only for registered members
Evaluate current communication plan and use the findings to develop a toolkit for apprentices, parents, and employers and postsecondary options. Create marketing templates for IBE projects such as Youth Apprenticeships and Within Reach that can be shared with school districts and ...
1 month ago
This position oversees and leads multifaceted programs across business units, ensuring alignment with strategic goals. · ...
1 week ago
We are currently looking for a Sales Operations Specialist to support two Senior Leaders in the U.S. Sales organization. · This role involves managing travel arrangements, coordinating onboarding for new sales team members and maintaining schedules by resolving conflicts and keep ...
1 week ago
Inspire Connections Academy is a tuition-free online public charter school serving students in grades K–12 throughout Idaho. · ...
1 month ago
Job summaryRemote Enterprise Program Manager. · 5+ years of experience with program and project management methodologies (PMI, Agile). · ...
1 week ago
This position supports two Senior Leaders in the U.S. Sales organization by managing travel arrangements and data organization ensuring smooth day-to-day operations and contributing to regional sales success. · ...
1 week ago
The Business Leader, Business Development will work closely with our prospects to grow new customer business and MasterCard revenues while meeting strategic objectives. · Develop sales pipeline leveraging all available resources. · Achieve sales and revenue objectives as set by b ...
1 week ago
We are seeking an experienced Engineering Project Manager who can keep engineers on track to meet deadlines and budgets without causing undue stress, · communicate with clients according to our brand, and drive improvements in our project management systems.Oversee multidisciplin ...
3 weeks ago
This role is pivotal in ensuring that vendor partnerships align with IT's strategy and operational priorities. · The individual will oversee, manage, and optimize IT's relationships with vendors while reporting directly to the Director of IT PMO and Portfolio Management. · This p ...
1 week ago
We are currently looking for a Remote Ad Operations Specialist. · This role is pivotal in managing and executing digital media campaigns, · ensuring they meet client expectations and performance goals. ...
1 week ago
This position is pivotal in ensuring that vendor partnerships align with IT's strategy and operational priorities. · ...
1 week ago
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Business Data Analyst - REMOTE. This role is critical in supporting the DAI PMO Program Support Team by providing essential administrative and data analysis support to the Portfoli ...
1 week ago
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Engineering Project Manager - REMOTE. · In this role, you will be responsible for the successful execution of renewable energy engineering projects, overseeing multiple projects an ...
5 days ago
We're hiring a Director of Operations to own day-to-day operations for Testosterone Replacement Therapy (TRT) and Hormone Replacement Therapy (HRT)—and lead a frontline team. · Team Leadership: Manage customer service reps; coach performance, assign workloads, run standups, and Q ...
1 month ago
As a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations. Since 2011 our mission hasn’t changed — we’re here to stop breaches and we’ve redefined modern security with the world’s most advanced AI-native platfor ...
1 month ago
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. · ...
1 week ago
This position supports the DAI PMO Program Support Team by providing administrative and data analysis support to the Portfolio Manager's office. · Minimum of five years of relevant experience. · Experience with MS Suite, including Word, Excel, PowerPoint, and SharePoint. · ...
1 week ago