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- Troubleshoots desktop or laptop computer problems to the hardware component or application access level and resolves any issues found in a timely manner.
- Updates their open Help Desk tickets daily keeping customers informed of the progress.
- Document problem resolutions in the Help Desk application software.
- Setup and configure desktop or laptop computers as needed.
- Creates and maintains documentation pertaining to hardware or software installation procedures.
- Maintain an accurate list of computer assets.
- Provide excellent customer service at all times.
- Miscellaneous related duties or projects as assigned.
- MS Windows operating systems
- MS Office applications and Office 365
- Internet and common Internet browser software
- Excellent customer service skills in person or over the phone
- Microcomputer hardware and software troubleshooting skills
- Peripheral equipment troubleshooting skills such as printers, copier and fax
- Ability to stay calm and focused in a stressful environment
- Vocational or Technical Diploma required, with 1-3 years industry experience, Associate degree preferred.
- CompTIA A+ certification, CompTIA Network+ certification, Any Microsoft cert a plus
Desktop Support Specialist - Norfolk, United States - Endurance IT Services
Description
Desktop Support Specialist - Norfolk (onsite)
The Desktop Support Specialist provides local and remote end user support.
They install, configure, maintain, and upgrade all microcomputer and peripheral equipment as needed to ensure standards and quality assurance levels are met.
They are the first responders to IT Help Desk phone calls and emails and troubleshoot and correct user problems to the application access level while promoting a helpful and positive image to our internal customers and external vendors alike.
Requirements
Working knowledge of:
Benefits
Paid Days OffHealth Insurance
Dental
Vision
401K
Short/Long term disability