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Saint Paul

    Client Coordinator - Saint Paul, United States - Superior Landscape & Irrigation

    Superior Landscape & Irrigation
    Superior Landscape & Irrigation Saint Paul, United States

    3 weeks ago

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    Description

    Job Description

    Job Description


    Job Title:
    Client Coordinator

    Superior Landscape and Irrigation is growing Join our industry-leading company and be responsible for client care to ensure a Superior customer experience.


    Abide by and model our company core values; Positive and Can-Do Attitude, No Jerks Hired, Passionate and Take Pride in our Work, Integrity and Honesty, Accountability & Reliability, and Superior Customer Service.


    Responsibilities:


    Dedication to customer satisfaction by having an amazing and upbeat attitude with a smile greeting each customer on the phone and in person


    Irrigation/Outdoor Lighting Desk:

    Schedule/Dispatch/Route all irrigation and lighting technicians
    Monitor appointments daily for all service departments
    Confirm all pre-paid service customers are serviced properly per agreement
    Create irrigation start up, service and winterization calendars
    Update customers on service appointments and changes in schedule
    Maintain customer files electronically

    Lot markings:
    order markings, track tickets, contact locates with issues


    Superior Showroom Desk:

    Retail sales/ customer assistance for retail showroom, including selling hot tubs and Superior servicesCoordinate customer deliveriesSell club memberships for all businesses that showcase in The ShowroomDocument, track & manage warranty claims Overall appearance of showroom and grounds cleanlinessControl costs in areas of inventory, overhead, labor, etc.
    Open and close store according to The Showroom standardsWork at State Fair booth, local networking & home shows as scheduled


    Requirements:


    **This position is a 5-day shift rotation. All Saturdays will be required to work The Showroom shift. Sundays off. The day off during the week is flexible.

    High school diploma or equivalent
    Strong customer service skills
    Punctual and dependable
    Follow company core values
    Excellent time management skills and ability to multi-task and prioritize work
    Attention to detail and problem-solving skills
    Excellent written and verbal communication skills
    Computer skills and knowledge of Microsoft Office, Word, Excel
    Dispatching experience
    Ability to work under pressure
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