- Process
- Self- Management
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Technical Architect
3 weeks ago
Wipro Minneapolis, United StatesThe purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standa Technical Architect, Team Lea ...
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Technical Architect
2 weeks ago
Strategic Education Minneapolis, United StatesTechnical Architect for Strategic Education, Inc. at its facilities in Minneapolis, MN. As a Technical Architect, responsible for leading the analysis, design and development of software applications or integration to support critical business needs. Work closely with Business An ...
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Technical Architect
1 week ago
Strategic Education Minneapolis, United StatesTechnical Architect for Strategic Education, Inc. at its facilities in Minneapolis, MN. As a Technical Architect, responsible for leading the analysis, design and development of software applications or integration to support critical business needs. Work closely with Business An ...
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Technical Architect
5 days ago
Highbrow Minneapolis, United StatesTechnical Architect · Location – Preferred is Minneapolis, MN but open for remote as well. · Visa Type :- All Visa applicable except H1B · Employment Type :- W2 · Duration :- Long Term · Keyskills – · Microservices, AWS, HL7, S3, AWS Lambda, AWS IAM, AWS API Gateway, Python, ...
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Technical Architect
2 weeks ago
eTeam Minneapolis, United StatesVery strong knowledge in C/C++ technologies · Should have very strong development experience in C/C++ technologies for minimum of 10 Years Should have minimum of 10 years of experience in Unix and Shell Scripting Flexible to learn legacy technologies & it s integration to newer ...
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Technical Architect
1 week ago
TEPHRA Minneapolis, United States: · • Work with global customer designing and implementing large complex networks · • Must hold an active Secret clearance · • At least ten (10) years of progressive experience and team leadership in the design and implementation of large, complex global networks · • Well ver ...
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ServiceNow Technical Architect
1 week ago
Diverse Lynx Minneapolis, United StatesRole: ServiceNow Technical Architect · Location: Minneapolis, MN (Onsite) · Contract · JD:- · •Minimum of 8 years of ServiceNow design and development experience · •Minimum 3 years of ServiceNow architecture experience · •At least two full lifecycle ServiceNow implementatio ...
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Salesforce Technical Architect
3 weeks ago
chewycom Minneapolis, United StatesOur Opportunity: · Chewy is seeking · Salesforce Technical Architect . The individual will be primarily responsible for configuring and customizing Chewy's Salesforce applications. · Responsibilities include customizing our existing Sales Cloud implementations, implementing SFDC ...
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CC&B Technical Architect
2 weeks ago
Omni Inclusive Minneapolis, United StatesRequired Skills: Oracle CC&B Technical · What are the top 3 Must Haves for this role? · 15+ years of experience. · 8+ years of CC&B Technical Design level experience. · 2-3 Implementation experience. · Extensive knowledge & experience on CC&B Java · Experience working on UI Maps, ...
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CC&B Technical Architect
2 weeks ago
Omni Inclusive Minneapolis, United StatesRequired Skills: Oracle CC&B Technical · What are the top 3 Must Haves for this role? · 15+ years of experience. · 8+ years of CC&B Technical Design level experience. · 2-3 Implementation experience. · Extensive knowledge & experience on CC&B Java · Experience working on UI Maps ...
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CC&B Technical Architect
1 week ago
Omni Inclusive Minneapolis, United StatesRequired Skills: Oracle CC&B Technical · What are the top 3 Must Haves for this role?15+ years of experience.8+ years of CC&B Technical Design level experience.2-3 Implementation experience.Extensive knowledge & experience on CC&B JavaExperience working on UI Maps, BPA scripts, ...
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Iceberg Technology Group Saint Paul, United StatesPeopleSoft Cloud Solution Architect/Technical Lead - ERP Migration to OCI This is a remote position. · ...
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beBee Handyman Cassville, WI, United States FreelanceI am in need of a housing report to apply for a vacation rental in Cassville, WI. Thank you. · Type of service requested · Technical report for a property, for the application of a vacation rental · What is the size or area of the property? · Between 50 and 100 m2 · When is the s ...
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Dynamics 365 CRM Technical Architect
3 weeks ago
Avanade Minneapolis, United StatesDynamics 365 CRM Technical Architect · Come join us: · Avanade Inc. seeks Dynamics 365 CRM Technical Architects in Minneapolis, MN to work as thought leaders and solution architects on large-scale, complex implementations. · What you'll do: · Duties include: · * Working with ...
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Dynamics 365 CRM Technical Architect
3 weeks ago
Avanade Inc. Minneapolis, United States Paid WorkDynamics 365 CRM Technical Architect · Come join us: · Avanade Inc. seeks Dynamics 365 CRM Technical Architects in Minneapolis, MN to work as thought leaders and solution architects on large-scale, complex implementations. · What you'll do: · Duties include: · Working with client ...
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technical architect
3 weeks ago
Atos Eden Prairie, United StatesEviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and se ...
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Novalink Solutions LLC Afton, United StatesAs part of MNIT's CloudRAMP initiative (see 2023 MNIT Annual Report for details), MNIT/MMB is undertaking a project to migrate all Statewide PeopleSoft ERP systems (Human Capital Management (HCM), Financial Management Systems (FMS), Enterprise Learning Management (ELM), Interacti ...
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technical architect
3 weeks ago
Atos-North America Eden Prairie, United States Regular, Full timeEviden, part of the Atos Group, with an annual revenue of circa 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and secu ...
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Outside Sales Rep Xtone
1 week ago
Porcelanosa Ramsey, United States: · **Job Title**: · Outside Sales Rep - XTONE Product Line · **Reports To**: · Sales Manager · **Salary**: · Base + Car Allowance + Commission · **Benefits**: · 100% 401K match up to 4%, 3-tier medical insurance, 2-tier dental insurance, vision insurance, employer paid life insu ...
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Velocity Solutions Ramsey, United StatesTeam Leader Software Development with a focus on PHP (m/f/d) in Mainz (up to €95,000 per year) · My client provides a new dimension in the mobile banking sector. They are part of a large comparison portal and are responsible for the vision of providing the best customer experien ...
Technical Architect - Minneapolis, United States - Wipro Technologies
Description
Role PurposeThe purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
DoSupport process by managing transactions as per required quality standards
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
Update own availability in the RAVE system to ensure productivity of the process
Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
Follow standard processes and procedures to resolve all client queries
Resolve client queries as per the SLA's defined in the contract
Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
Document and analyze call logs to spot most occurring trends to prevent future problems
Maintain and update self-help documents for customers to speed up resolution time
Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
Ensure all product information and disclosures are given to clients before and after the call/email requests
Avoids legal challenges by complying with service agreements
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
Assist clients with navigating around product menus and facilitate better understanding of product features
Troubleshoot all client queries in a user-friendly, courteous and professional manner
Maintain logs and records of all customer queries as per the standard procedures and guidelines
Accurately process and record all incoming call and email using the designated tracking software
Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business
Organize ideas and effectively communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Undertake product trainings to stay current with product features, changes and updates
Enroll in product specific and any other trainings per client requirements/recommendations
Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
Update job knowledge by participating in self learning opportunities and maintaining personal networks
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Team Leaders
Performance review
HR
Hiring and employee engagement and retention
Training Team
Capability development
Technical Lead
Training, issue escalation/ resolution
External
Client
Query Resolution
Display
Lists the competencies required to perform this role effectively:
Functional Competencies/ Skill
Process Knowledge - Knowledge of assigned process, tools and systems -
Foundation to Competent
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert
Applies the competency in all situations and is serves as a guide to others as well.
Master
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
Behavioral Competencies
Collaborative working
Problem solving and decision making
Attention to Detail
Execution Excellence
Client (Internal) Centricity
Effective Communication
Deliver
No.
Performance Parameter
Measure
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