General Manager, Fulfillment - Atlanta, GA, United States - Stord Inc.

Description

About the General Manager, Fulfillment:
The General Manager, Fulfillment requires a deep operations knowledge, a commitment to continuous improvement, and demonstrated customer obsession. The leader is accountable for all activities across multiple fulfillment center operations.

The leader must provide a strong vision and direction for the team, drive operational excellence, and implement scalable processes to meet business objectives.

The GM will lead a team of site leaders, exempt operations management, non-exempt associates, and other teams as assigned.

This is a senior-level management position that is fully accountable for the service and P&L results of the Area of Responsibility (AOR).

It is preferred the role is within a commutable distance of an active Stord Fulfillment Center
Relocation is available for this role.


What You'll Do:
Prepare and own P&L for the AOR.

Develop and implement operational strategies that enhance efficiency, reduce cost, and improve customer satisfaction across all fulfillment centers within the AOR.

Regularly monitor and report on key operational metrics, identifying areas for improvement and implementing solutions.
Partner with Talent Acquisition on recruiting and strategic labor planning efforts
Manage the operational budget for the AOR, ensuring effective resource allocation, cost control, and profitability.
Develop and deliver comprehensive peak season strategies.
Collaborate cross-functionally to deliver an unmatched customer experience.
Build a culture and develop leaders by inspiring and empowering managers and embodying Stord's core values.
Responsible for the overall direction, coordination, and evaluation of the talent in AOR

Lead, mentor, and develop a team of Site Leaders and Operations Managers, ensuring alignment with company values, mission, and objectives.

Ensure the safety and security of both staff and inventory by identifying potential risks and implementing measures to mitigate them.

This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth environment while motivating others to meet the challenges of a deadline-driven operation.

What You'll Need:
~ Bachelor's degree in engineering, Supply Chain, Operations Management, or a related field
~8+ years of management experience in high velocity omni-channel fulfillment operations, with a proven track record of managing multiple facilities or operations with superior outcomes.
~ Experience leading teams of 200+ people, including salaried employees, with a demonstrated history of leadership capabilities and an ability to motivate/develop teams.
~ Experience with Lean and Six Sigma methodologies
~ Experience developing and owning P&L across multiple fulfillment/distribution centers.
~ Experience monitoring financial performance within a fulfillment center/distribution center, including cost per order, cost per unit, throughput, orders per hour, and more.
~ Excellent verbal and written communication skills, including experience presenting to executives on operational performance.

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