- Provide onsite IT support services including incident response, delivery, and setup of new & repaired computers.
- Install additional hardware, software, and peripherals and drive vehicles as needed.
- Support primarily Microsoft Windows, Macintosh, and Linux systems.
- Research, analyze, diagnose, and resolve issues with computer hardware & software, peripheral equipment, and networks.
- Perform computer imaging including software & hardware validation and pre-delivery testing.
- Record and create documentation; assist in other teams' areas as needed.
- Perform other duties as assigned.
- 4+ years of related Tier 2 IT Desktop Technical support experience required.
- U.S. Citizenship required with the ability to obtain a DoD Secret clearance.
- Valid driver's license mandatory with use of company vehicle expected.
- Proficiency in solving technical problems for users independently using current knowledge, research, and resources.
- Experience with Intel-based desktops/laptops/printers; Windows/Mac OS proficiency; solid understanding of TCP/IP and DNS; familiarity with Active Directory/Exchange.
- Bachelor's Degree in an IT-related field preferred but not mandatory.
- Enterprise-level experience with Linux/Windows 10/Mac13.2/iOS beneficial.
- Certifications such as ITIL/A+/MCP/MCSE/ACMT/HDI Support Analyst desirable.
- Experience with desktop remote control tools; troubleshooting Linux OS; system management tools like Altiris favorable.
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Field Services Tech Desktop - Laurel, United States - Entegee
Description
Job Description
Job DescriptionSummary: Seeking a Field Services Technician to provide onsite IT support, including incident response, system set-up, and troubleshooting for a variety of platforms and systems.
Job Responsibilities:
Basic Hiring Criteria:
Desired Qualifications:
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.Company DescriptionSpecializes in custom automation projects, they are a major player in the world of controls and robotic solutions around the world. My client will expand anyone resume and build them to be a top performing controls engineer.
