Service Center Coordinator - Los Angeles, United States - NBCUniversal

Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences.

We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service.

We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences.

NBCUniversal is a subsidiary of Comcast Corporation.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion )

initiatives, coupled with our Corporate Social Responsibility

) work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.
The Service Center Coordinator provides support for NBCU Facilities Customer Service Center & Building Intelligence Operations.

You will be part of the Service Center team supporting all NBCU West Coast sites, 7 million square ft of real estate across Universal Lower Lot Studio Operations, 10 Universal City Plaza, Dream Works Campus, Assembly Studios in Atlanta as well as our Sports teams in Stamford.

You will meet diverse customer service request needs, providing information supporting communications of Fac Ops & Eng work activities.

You will triage work requests and create work orders using the Integrated Work Place Management System (IWMS).

You will interact with customers via phone and through the work management system & email.

You will support the weekly work planning efforts working with Work Control and Maintenance Repair and Operations Supervisors.

You will be the go-to resource for all trades & engineering for work management information and will serve as the face of the Facilities Ops & Engineering department providing excellent customer service to all customers.

What You'll Do:
Operate the Facilities Ops & Eng service center responding to customer requests from phone, IWMS and email requests.

Triage work requests and assign crew(s) to work orders

Use the IWMS for Work Order creation, assignment, status and reporting information.

Administer daily functions of the IWMS such as adding labor teams to crews, updating zone teams with resources available for work.

Work closely with the Work Control Supervisor and MRO Manager to provide best in class Maintenance Management and Customer Services to NBCU customers and within the department.

Properly code work orders with account information for various work types such as Preventive Maintenance, Reactive Maintenance, Billable Work, Project Work etc.

Assists Customers with how to enter requests in the IWMS customer portal and mobile app

Review Work Orders for Data Quality.

Ensure property information, crew information, materials and labor quantities and asset information accurately reflected on work orders during the work order life cycle.

Support Facilities Ops & Eng with work management reporting

Support the IWMS configuration for team members, creating views specifics to trades and work teams

Work with Finance and Facilities Ops & Eng admin teams on cost transfer analysis as needed.

Let's Talk About You...
Executer – You get things done

Using strong business acumen, inciteful analytical skills, and superior process/project management skills you manage through competing priorities within a matrixed environment

Communicates with ease – You have a way with words; written and verbal

Self-starter – You are motivated, can work with minimal guidance, and can identify helpful resources to get the job done

Customer Service Champion– No request is too big or too small, you put customers and our people first

Impeccable attention to detail– You bring customer requests to life by organizing the team's daily work plans and scheduling commitments

Juggler – You know how to manage multiple tasks and priorities and move them all along effectively while keeping stakeholders updating and informed


What You Must Have:
High school diploma or equivalent

Minimum 2 years clerical and/or business administration experience

Minimum 3 years facilities maintenance help desk experience

Excellent communication skills is a priority as the position requires frequent liaison with others both within and outside of the Department.

Experience and knowledge of enterprise business systems, and integrated workplace management systems.

Proficient in Microsoft Office (Outlook, Word, & Excel)

What Would Make You a Stand-out:
Strong interpersonal skills

Strong organizational skills

The ability to manage multiple priorities in a fast-paced environment


Additional Requirements:
This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

Learn more about the benefits offered by NBCUniversal by visiting the Benefits page

) of the Careers website


Salary range:
$45,000 - $60,000

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or a result of your disability.

You can request reasonable accommodations by

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