Care Coordinator - Healthcare Advocacy - Houston - beBeePatientEngagement

    beBeePatientEngagement
    beBeePatientEngagement Houston

    1 week ago

    $28,000 - $52,000 (USD) per year *

    Job title: Healthcare Call Center Representative

    Description

    Patient Engagement Advocate Opportunity

    Summary of Role:

    We are seeking a skilled Patient Engagement Advocate to join our team. This individual will play a key role in promoting overall health and well-being by interacting with physical therapy patients, helping them access the care they need.

    • The ideal candidate will be able to listen effectively, address patient needs, and provide an empathetic approach that puts patients at ease.

    Responsibilities:



    • Login
      • Effectively communicate with patients over various channels (phone, email, chat) to understand their needs.
      • Collaborate with clinic staffs including front desk and clinicians to ensure seamless service delivery.

    • Contact Centre Operations
      • Manage multiple systems/apps while engaging conversations for enhanced customer experience.
      • Work collaboratively as part of multi-functional teams towards shared goals.
        * *e.g., marketing operations technical support/clinic resource personnel collaboration*

    • lis:>Telesales and Case Handling
      • Educating Patients on Insurance Plans & Payment Options, 
       
    * This salary range is an estimation made by beBee
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