Senior Enterprise Applications Engineer - San Francisco, CA, United States - Element Science

Description

THE COMPANY:

Element Science, Inc. is a medical device and digital health company focused on developing solutions at the intersection of clinical-grade wearables, machine learning algorithms, and lifesaving therapies in order to address leading causes of death and hospitalization in patients with heart disease, primarily as they transition from the hospital-to-home. By putting the needs of patients and physicians first, our personalized digital devices, which are designed for function, comfort, and ease-of-use, aim to redefine the paradigm of care for these patients. Our first product, a wearable patch defibrillator, is initially targeted at treating the more than 500,000 patients in the US with an elevated temporary risk of potentially experiencing a lethal heart rhythm. Based in San Francisco, our funders include Third Rock Ventures, Google Ventures, Deerfield Healthcare, Qiming Venture Partners USA, Cormorant Asset Management, and Invus Opportunities.

SUMMARY OF ROLE:

We are seeking a skilled and motivated ERP and CRM Application Engineer to join our dynamic IT team. The ideal candidate will play a crucial role in the design, development, implementation, and maintenance of our Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems. The ERP and CRM Application Engineer will collaborate with cross-functional teams, end-users, and vendors to ensure the successful deployment and ongoing optimization of these critical business systems.

If you are a passionate and dedicated professional with a strong background in ERP and CRM application engineering, we invite you to apply and contribute to the success of our organization.

Previous medical device or manufacturing experience in the biotechnology field is a plus.

RESPONSIBILITIES:

System Design and Development:

• Work closely with business stakeholders to understand requirements and translate them into effective ERP and CRM solutions.
• Design, develop, and customize ERP and CRM applications to meet business needs.
• Implement system enhancements and new features to improve overall functionality.

Integration and Data Management:

• Integrate ERP and CRM systems with other enterprise applications and third-party tools.
• Ensure data accuracy, consistency, and integrity within the ERP and CRM databases.
• Collaborate with data architects and administrators to optimize data management processes.

Implementation and Deployment:

• Lead the implementation of ERP and CRM projects, ensuring timely and successful delivery.
• Provide end-user training and support during system rollouts.
• Collaborate with project managers to develop implementation plans and timelines.

Customization and Configuration:

• Configure ERP and CRM applications to align with business processes.
• Customize workflows, forms, and reports to enhance system usability.
• Stay updated on industry best practices and emerging trends in ERP and CRM technologies.

Troubleshooting and Support:

• Diagnose and resolve technical issues related to ERP and CRM applications.
• Provide ongoing support to end-users and address system-related queries.
• Collaborate with the helpdesk to ensure timely resolution of support tickets.

Security and Compliance:

• Implement and enforce security measures to protect ERP and CRM data.
• Ensure compliance with data protection regulations and industry standards.

Collaboration and Communication:

• Work collaboratively with cross-functional teams, including IT, finance, and sales departments.
• Communicate effectively with end-users, management, and external vendors.

QUALIFICATIONS:

• Bachelor's degree in computer science, information technology, or a related field.
• 5-8 years proven experience in ERP and CRM application development and support.
• In-depth knowledge of ERP and CRM systems, such as SAP, Oracle, Microsoft Dynamics, Salesforce, etc.
• 2-3 years' experience in Database Management Software including Oracle DBMS and Microsoft SQL.
• 3-5 years' experience managing data lakes or data marts in a small to medium environment.
• Strong programming skills (e.g., Java, C#, Python).
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Relevant certifications in ERP and CRM technologies are a plus.

BENEFITS:

Element Science offers a very competitive salary and benefits package including, but not limited to:

• Stock Options
• 90% employer-paid medical, dental, and vision insurance
• Company-paid Basic Life Insurance
• 401(k) retirement plan (Traditional and Roth)
• Competitive Paid Time Off
• Paid Holidays
• FSA (Flexible Spending Accounts)
• HSA (Health Savings Account)
• Employee Assistance Program through PEO

The salary for this exempt-level position will be based on experience and qualifications within an established pay range.

• Base Pay range: $155,000 to $170,000

Element Science is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors prohibited by local, state, or federal law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.We are not able to sponsor individuals for employment visas for this job.

At this time, we are unable to offer relocation assistance at Element Science.