Vice President, Housing Choice Voucher Program - New Haven - Elm City Communities

Description

Vice President, Housing Choice Voucher Program

Elm City Communities | Housing Authority of New Haven

Lead Boldly. Expand Opportunity. Shape the Future of Housing Access.

Elm City Communities (ECC) is nationally recognized for its innovation, operational excellence, and commitment to transforming housing systems to better serve families and communities. Through both its Moving to Work (MTW) flexibility and its strong history of high-performing programs, ECC is expanding what is possible in the Housing Choice Voucher (HCV) space, centering equity, innovation, and long-term community impact.

We are seeking a Vice President of Housing Choice Voucher Program, a visionary, entrepreneurial, and highly skilled leader who can deliver operational excellence while identifying growth opportunities that expand ECC's footprint across Connecticut and beyond. This is a rare opportunity for a seasoned housing professional who thrives at the intersection of compliance, strategy, business development, and community impact.

In this highly influential role, you will oversee one of ECC's largest divisions, ensuring exceptional day-to-day program administration while also pursuing strategic partnerships, consulting opportunities, and innovative program models that strengthen ECC's leadership in the national housing arena.

The Opportunity

As the Vice President of HCV, you will be responsible for the full administration, performance, and strategic evolution of both MTW and non-MTW Housing Choice Voucher programs. You'll provide decisive, forward-thinking leadership that ensures ECC meets the highest standards of HUD compliance, customer service, and fiscal responsibility, while also expanding housing opportunities for thousands of families.

This role is ideal for someone who brings operational mastery, policy fluency, and a business-minded approach to growth. You will identify new markets, develop innovative partnerships, consult with other Housing Authorities, and serve as a thought leader representing ECC's expertise locally and nationally.

This is not only an administrative leadership role, it is an opportunity to shape the future of housing access, drive impact across regions, and broaden ECC's influence in the affordable housing landscape.

What You'll Do

Strategic Program Leadership

• Develop and execute long-term strategic plans for HCV operations aligned with ECC's mission, MTW goals, and HUD requirements.
• Lead program innovation by contributing to MTW Annual Plans and Reports.
• Establish performance goals, utilization targets, and operational metrics across the HCV Division.
• Design solutions that expand housing opportunities and respond to market constraints.
• Drive optimization initiatives to ensure high utilization, strong SEMAP performance, and maximum impact.

Operational Excellence & Compliance

• Oversee all program components: MTW HCV, VASH, RAD, SRO, special vouchers, and LIPH certifications.
• Ensure full compliance with HUD regulations, HOTMA provisions, SEMAP indicators, and ECC/HANH policies.
• Direct eligibility determinations, waiting list management, intake, briefings, and recertifications.
• Lead policy development and updates to the Administrative Plan and ACOP.
• Maintain data integrity and reporting accuracy through HUD PIC/HIP systems.

Service Center Operations

• Direct Service Center activities ensuring exceptional service to residents, landlords, and community partners.
• Oversee customer service operations, waiting list administration, landlord engagement, and briefing sessions.
• Ensure timely, accurate reporting and consistent program communication.

Housing Quality Standards & NSPIRE Oversight

• Manage HQS and NSPIRE inspection programs, including scheduling, QC, and abatement.
• Serve as Contract Administrator for inspection vendors and ensure contractor performance.
• Oversee rent reasonableness protocols, self-certification processes, and compliance with new NSPIRE standards.

Financial Management & Budget Oversight

• Develop and manage annual operating budgets for the HCV Division.
• Forecast voucher utilization, monitor expenditures, and optimize MTW funding strategies.
• Oversee HAP, utility allowances, payment standards, and rent reasonableness updates.
• Recruit, supervise, mentor, and develop a diverse and high-performing team.
• Establish clear operating procedures and provide training on policy and procedural changes.
• Build a learning-oriented culture that supports excellence, accountability, and professional growth.
• Oversee PBV program solicitations, HAP contract management, and renewals.
• Manage the Family Self-Sufficiency (FSS) program and coordinate with resident services.
• Lead portability operations and implement fraud prevention systems.

Stakeholder Engagement & Reporting

• Prepare monthly reports for ECC/HANH leadership and the Board of Commissioners.
• Serve as a key representative to HUD, partner agencies, and community organizations.
• Collaborate across ECC departments, including Planning, Modernization, and Glendower Development—on relocation and development activities.
• Build strong relationships with landlords, vendors, and partner organizations.

What You Bring

We invite candidates who bring a mix of technical depth, leadership capacity, and entrepreneurial drive. Successful candidates will have:

Education & Experience

• Master's degree + 5 years of HCV experience or
• Bachelor's degree + 7 years of HCV experience or
• High School Diploma + 15 years of progressively responsible HCV program management
• Minimum 5 years supervising Section 8 and HUD Public Housing operations
• Background in public administration, social services, or a related field strongly preferred

Specialized Knowledge

• Comprehensive understanding of HUD programs, Section 8 regulations, and fair housing requirements
• Knowledge of Connecticut landlord/tenant laws and housing codes
• Experience with MTW operations, program flexibility, and policy innovation
• Familiarity with property management expectations in assisted housing

Leadership Skills

• Proven ability to direct large, diverse teams in complex administrative environments
• Strong communication, coaching, and performance management skills
• Demonstrated ability to meet utilization goals, SEMAP targets, and compliance benchmarks
• Strategic problem-solving and analytical abilities

Technical Strengths

• Proficiency with housing management information systems
• Strong data analysis, reporting, and technical writing skills
• Ability to prepare presentations, documentation, and policy materials
• Advanced Microsoft Office and systems proficiency

This is a full-time, leadership-level position offering a competitive salary, robust benefits, and opportunities for professional growth within a mission-driven organization committed to innovation, community impact, and equity.

Salary Range: $119,000–$146,000, depending on experience and qualifications.

Equity & Inclusion

Elm City Communities and the Housing Authority of New Haven are proud Equal Opportunity Employers. We strongly encourage applicants from diverse backgrounds—including people of color, women, LGBTQ+ individuals, veterans, and people with disabilities—to apply. We are committed to accessibility and reasonable accommodation throughout the hiring process.