IT Support Specialist Senior Living - Lakeville, United States - The Moments

Description

Job description

On a mission to improve quality care for individuals touched by dementia.

The Moments is the provider of exceptional senior living, uniquely designed to support individuals and their families in the greater Lakeville area.

Located just south of the Twin Cities, The Moments offers innovative design and architectural advancements providing a vibrant home-like atmosphere for the individuals who call this beautiful 32-suite community home.

And, we are growing We are currently under construction of an additional community home offering 60 beautiful suites adjacent to our current community.

Offering the same home-like atmosphere, on a larger scale.

Job Summary

The primary responsibility of the IT Support Specialist is to provide internal support to all team members while working in conjunction with our outsourced Managed IT Service Provider.

Role and Responsibilities:
Primary point of contact within the company to troubleshoot issues as they arise.
Act as liaison with our Service Providers on day-to-day issues and ad hoc projects.
Manage network profiles & Microsoft 365 licensing for onboarding/departing employees.
Create login credentials and maintain security privileges for all software applications.
Manage equipment purchases including assessment of need, research appropriate solutions, obtain quotes, and generate purchase orders for approval.
Setup and prepare workstations and mobile devices for implementation.
Develop, implement, and maintain a comprehensive tagging and tracking system for all electronic equipment.
Manage contracts and licensing for office and mobile equipment.

Manage VOIP telephone system profiles and call flows for onboarding/departing employees as well as provide initial and ongoing training to users company wide.

Oversee security systems setup and monitoring
train new staff on programs and uses
other duties as directed


Qualifications and Preferred Skills:
Associate Degree in Information Technology or combination of education and experience
Solid understanding of security best practices and familiarity with PCI Compliance.
Technical certificates, preferred
Experienced troubleshooter
2+ years of experience in an office environment
Excellent organizational skills
Patience, good listening skills, and excellent communication skills
High attention to detail


Other Requirements:
Must complete and pass a criminal background check from Department of Human Services
Must be screened for TB.


Job Type:
Full-time


Benefits:
Full Core Benefits Package - Medical, Dental, Vision
Additional Plans for FT and PT including Accident, Illness, Life, Disability and More
Health savings account
401K
Paid time off

We are an equal opportunity employer.
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