Night Shift Registration Clerk-ER - Laurel

Waynesboro: · [managing the administrative tasks associated with patient check-in and scheduling in a sports medicine or orthopedic clinic]{.mark processed="true"}. The specific duties involve a combination of patient-facing customer service, data entry, and financial coordinatio ...

Job description

Waynesboro:
[managing the administrative tasks associated with patient check-in and scheduling in a sports medicine or orthopedic clinic]{.mark processed="true"}. The specific duties involve a combination of patient-facing customer service, data entry, and financial coordination.[[

Front desk and patient service

[Greeting and welcoming:

Serve as the initial point of contact for patients and their families, offering a friendly and professional welcome in person and over the phone.

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Answering phone calls:
Handle high volumes of incoming calls, answer patient questions, take messages, and direct calls to the appropriate department.

Scheduling appointments:
Book, confirm, and reschedule patient appointments with physicians, therapists, and other specialists to optimize the clinic's schedule.

Patient communication:
Remind patients of upcoming appointments, inform them of any delays, and provide instructions for their visit or procedure.

Managing patient flow:
Monitor waiting areas and coordinate with clinical staff to ensure a smooth and efficient patient flow.

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Patient registration and data management

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Patient intake:

Accurately collect and enter patient demographic information, medical history, and contact details into the electronic health record (EHR) system.

Insurance verification:
Verify patients' insurance coverage, including eligibility and benefits, and confirm that all necessary authorizations and referrals are obtained.

Patient forms:
Ensure all required forms, such as consent forms and privacy notices (HIPAA), are completed, signed, and correctly filed.

Maintaining medical records:
Adhere to strict confidentiality and privacy regulations when handling and processing medical records.
Financial and billing duties

Payment collection:
Calculate and collect payments from patients at the time of service, including co-pays, co-insurance, and deductibles.

Cash handling:
Maintain and balance a cash drawer according to office procedures.

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Patient financial counseling:
Communicate to patients their financial responsibilities and, when necessary, provide information on financial assistance or payment plan options.

Billing coordination:
Work with the billing department to ensure accurate billing and resolve any discrepancies.

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General administrative support

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Office organization:

Maintain a clean and organized work area and assist with general office tasks like scanning documents and managing inventory.

Support for clinical staff:
Assist physicians and nurses with clerical duties as needed, allowing them to focus on providing patient ca