- Assist with guest arrival and departure, handling luggage with care.
- Aid in loading and unloading guest luggage during check-in and check-out.
- Address guest needs, questions, and special requests promptly.
- Collaborate with front desk staff for a seamless guest experience.
- Provide assistance with parking and answer phones courteously.
- Work with housekeeping and beach service teams as needed.
- Stay informed about daily hotel activities, group, and VIP arrivals.
- Maintain clean and presentable lobby, bell closet, and work areas.
- Handle any other reasonable guest requests.
- Perform additional duties as assigned by hotel management.
- Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
- Previous experience as a bellperson preferred
- Detail oriented and thorough
- Active Listener
- Knowledge of guest service operations
- Ability to remain discreet and respect the privacy of guests
- Ability to perform consistent work to the highest of standards
- Ability to interact with guests in a pleasant friendly way
- Ability to identify and resolve issues related to position independently
- Ability to listen intently to guest while providing service
- Ability to implement operations to achieve service excellence
- Ability to work and lead in a diverse service setting
- Ability to work and operate a handheld tablet
- Must be able to withstand prolonged standing, walking and frequent parking/ retrieving of guests' vehicles
- Must be able to lift up to 50lbs
- Indoor and outdoor environment
- Possible exposure to extreme heat or cold depending on season
- Direct communication with guests at the front desk
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Bellperson $13/hr-$15/hr @Camp Creek - Sunnyside, United States - St. Joe Company
Description
Job Summary:
The Bellperson is the first and last point of contact for hotel guests, ensuring a warm welcome and a fond farewell.
Responsibilities include escorting guests to and from accommodations, providing orientation to property features, and offering assistance to enhance guest comfort, aligning with Forbes Standards of Excellence.
Job Responsibilities:
Education and Experience:
Knowledge, Skills, & Abilities:
Physical Demands:
Working Conditions: