Party City Team Member - Chantilly, United States - Party City Holdings Inc

Description

Party City Team Member (Sales Associate)

in

Chantilly,VA

at

Party City Holdings Inc.

The PCHI family of companies is a global leader in the celebrations industry. We design, manufacture, distribute and sell celebration products, services and experiences. And we do it all, start to finish. Here's your chance to help create lasting memories and make joy easy for people everywhere. Join us and make inspiring joy your life's work.
Job Description

CUSTOMER-FIRST (

BRING OUR SERVICE MODEL TO LIFE:
FRIENDLY, EASY, ACCURATE)
You are responsible for executing best in class sales and service strategies.

Team Members provide exceptional customer service behaviors delivered to our customers and are accountable to putting the customer first in everything they do.

Teams Members provide value to our guest by delivering a customer friendly in-store and curbside shopping experience
You will leverage technology to enhance the customer service experience for our internal and external customers.

You will possess an "It can be done" attitude, when it comes to overcoming obstacles and bringing joy to our customers.

Team Members are responsible for being part of a Team that delivers on sales, profit, and service targets, as well as delivering on all key Balloon & Omni strategies.

WHAT DO YOU BRING TO THE PARTY?
Do you possess prior retail management experience?
Can you lead a team in a dynamic and fast-paced environment?
Are you obsessed with ensuring that your customers are beyond satisfied?
Are you adaptable and able to manage change daily through your team?
Do you possess strong communication skills and the ability to build relationships with your staff and customers?

RESULTS MATTER
Team Members will master all Balloon & OMNI channel service platforms, including in-store pickup, delivery, curbside pickup, and others.
You will manage and plan the daily and weekly workload to deliver on store sales goals and customer engagement.
You will assist the Store Team Leader and Leads in supporting onboarding and mentoring to new Team Members.

You will continuously role model behaviors connected to Friendly, Easy and Accurate and support other team members on delivering on our Service Model.

Team Members are expected to work a schedule that aligns to customer and business needs.
Team Members are responsible for supporting an environment that promotes engagement.

PARTY PERKS AND REWARD
Job Requirements


PHYSICAL REQUIREMENTS
The replenishment process will require you to lift, push and pull up to 25lbs daily.
Cleaning, store recovery, setting plan-o-grams and endcap maintenance is required.
Climbing ladders is required to re-stock and obtain merchandise for our customers.
Ringing transactions on a register is required.
Utilization of our helium system to fulfill customer orders is required.

MERCHANDISING REQUIREMENTS
Freight processing and stocking product while maintaining an origanzied stock room.
Comply with merchandise receiving, safety and handling guidelines.
Maintain presentation standards.

The salary range offered for this position is a good faith description of the expected salary range this role will pay.

PCHI reserves the right to pay more or less than the stated range based on a variety of factors such as experience, geography, etc.

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