Patron Services Lead - Breckenridge - Breck Create

    Breck Create
    Breck Create Breckenridge

    2 days ago

    Description

    Position Description
    Under general supervision of the Patron Services Manager, the Patron Services Lead is responsible for all Patron Services Specialist tasks, plus administrative assistance and event management using AudienceView software. In addition to Specialists and Manager, the Lead will be scheduled across Breck Create venues including the Riverwalk Center, Breckenridge Backstage Theatre, and Old Masonic Hall.

    Key Responsibilities

    Patron Services

    • Provide information and customer service to patrons, visiting artists, and instructors across Breck Create facilities
    • Sell tickets and class registrations over the phone and in person at the Riverwalk Center Ticket Office, Breckenridge Backstage Theatre, and Old Masonic Hall
    • Provide information to Arts District visitors on Breck Create and Partner programming, as well as wayfinding and answer general questions
    • Process payments, refunds and exchanges in the form of cash/check/credit card using AudienceView software
    • Participate in all training and development of Patron Service staff
    • Use cash management principles and/or procedures including ability to sort, check, count and verify numbers, understand credit card operations and procedures
    • Act as a gallery attendant for rotating exhibitions in Old Masonic Hall. Provide information about the exhibition and artist to visitors.

    LEAD-SPECIFIC RESPONSIBILITIES

    • Become proficient in all aspects of Audience View, BCA's ticketing software, to be able to build and/or edit events and packages in all configurations, create queries and reports, create auto marketing/communications messages and work with fundraising components.
    • Assist Manager to build and maintain website content and registration for BCA programs and Partner Organizations. Act as back-up ticketing point-of-contact for Resident Partners, Facility Renters, and BCA Staff when Manager is out of office.
    • Support Patron Services Manager in the hiring process (recruitment, onboarding, and training) for part-time Patron Services Specialists in accordance with BCA hiring protocol and best practices.
    • Train part-time Patron Services Specialists on an ongoing basis (new hires and review sessions)
    • Manage weekly cash and check deposits. Maintain cash bags.
    • Maintain marketing materials on the Arts District Campus (brochures, catalogs, posters, door signs, etc.) and provide meaningful feedback to optimize the OMH storefront for marketing purposes. Distribute marketing materials to businesses and community partners in Summit County.

    QUALIFICATIONS + SKILLS

    • Proficiency in Microsoft Office, Outlook, and content management systems a must along with ability to learn additional team-management software and online reservation systems
    • Two (2) years of experience in a customer service position; or the equivalent in education, training and experience, which would provide the necessary knowledge, skills and abilities
    • Highly motivated team player, and able to manage multiple demands
    • Ability to deal with a variety of personalities with tact and diplomacy
    • Creative problem-solver with positive attitude
    • Outstanding written and verbal communication skills
    • Proven outstanding organizational skills
    • Productive and flexible under pressure
    • Demonstrated attention to detail
    • Evening and weekend work required

    Preferred

    • Experience working with Audience View or other ticketing platform

    #J-18808-Ljbffr

  • Patron Services Lead

    1 week ago

    Only for registered members Breckenridge

    Under general supervision of the Patron Services Manager, the Patron Services Lead is responsible for all Patron Services Specialist tasks, · plus administrative assistance and event management using AudienceView software. · ...

  • Lead Guest Service Representative

    16 hours ago

    Only for registered members Frisco Full time

    ++Join our team at O'Reilly Hospitality Management LLC as a Lead Guest Service Representative and be part of a forward thinking company that offers opportunities to engage your passions through sustainability efforts health wellness community involvement & philanthropic outreach ...

  • Lead Hotel Guest Service Agent

    1 month ago

    Only for registered members Frisco, CO

    JOIN OUR TEAM We are proudly managed by O'Reilly Hospitality Management LLC OHM at OHM we are · ...

  • Sales & Service Lead - Vail Village

    1 month ago

    Only for registered members Vail

    Mindful movement in the studio leads to better living. · ...

  • Sales & Service Lead - Vail Village

    1 month ago

    Only for registered members Vail Full time

    The Sales & Service Lead is integral to elevating guest experience at ALO by delivering targets for engagement, · guest education, and interaction. · ...

  • Sales & Service Lead - Vail Village

    1 month ago

    Only for registered members Vail, CO

    The Sales & Service Lead is integral to elevating the guest experience at ALO. · The Job Summary: · Elevate guest experience at ALO. · ...

  • Sales & Service Lead - Vail Village

    1 month ago

    Only for registered members Vail, CO

    The Sales & Service Lead will ensure we deliver our targets for engagement, guest education and interaction, · Lead an exceptional guest experience on the floor through assessing the level of guest connection · Continue to build client relationships daily with customers · ...

  • Telemedicine Physician

    2 days ago

    QuickMD Breckenridge

    QuickMD is a leading telemedicine provider delivering high-quality virtual care. We offer substantial flexibility allowing physicians to set their own schedules and work from anywhere.We provide industry-leading compensation with top physicians earning an average of $200 per hour ...

  • Head Chef and Kitchen Manager

    1 month ago

    Only for registered members Breckenridge, CO

    We are seeking a dynamic and experienced Head Chef and Kitchen Manager to lead our culinary team with passion precision and innovation. · Familiarity with Asian cuisine necessary.This pivotal role combines creative menu development exceptional kitchen management and team leadersh ...

  • General Manager

    4 days ago

    Only for registered members Breckenridge, CO

    Gravity Haus is seeking an energetic, hands-on Restaurant General Manager to lead our Food & Beverage operation at Cabin Juice and oversee our management team and full restaurant staff. · ...

  • Front Office Assistant Manager

    1 month ago

    Only for registered members Breckenridge, CO

    Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include PBX, Concierge, Food & Beverage, and Guest Services/Front Desk.Position directs and works with managers and employees to carry out procedure ...

  • Shuttle Driver Lead

    1 week ago

    Only for registered members Village Road Breckenridge, Colorado, United States Full time

    The Shuttle Driver Lead plays a vital role in supporting the daily operations of the transportation department. · This position oversees the shuttle fleet, ensuring all vehicles are properly maintained and records are accurately kept. · ...

  • Front Desk Guest Services Manager

    2 days ago

    Only for registered members Breckenridge, CO, United States

    Valdoro Lodge, a Hilton Grand Vacations Resort is now hiring a Guest Services Manager for their beautiful property in Breckenridge, CO. · ...

  • Lead Lift Operations

    4 weeks ago

    Only for registered members Breckenridge, CO

    The Lift Experience Team's mission is to provide employees and guests with a seamless end-to-end experience from maze entrance to lift unloading. Service is the foundation of everything we stand for at Vail Resorts and our Lift Experience Team is no exception to this experience o ...

  • Restoration Branch Manager Summit Location

    2 days ago

    Only for registered members Summit Location, CO

    As the Restoration Branch Manager you will oversee all aspects of assigned restoration projects and assigned restoration crews. · ...

  • Assistant Manager: Front Office-S

    1 month ago

    Only for registered members Breckenridge, CO

    The Assistant Front Office Manager will be responsible for the daily management of the front office operations including front desk, concierge, resort services, bell and valet. · ...

  • Real Estate Sales Agent

    1 week ago

    Only for registered members Breckenridge, CO

    Elevate Your Real Estate Career with The Smits Team Resort Experts. · Engage Consistently with Leads: Maximize sales potential through persistent and strategic follow-up with prospects. · Build Client Connections: Identify and understand client objectives to create additional sal ...

  • Youth Instructor

    2 days ago

    Only for registered members Breckenridge, CO

    +The Town of Breckenridge Recreation Department is seeking dedicated, highly responsible and customer service oriented individuals for the position of Youth Instructor (Summer Camp Counselor) - Summer Seasonal. · +Supervising children ensuring positive interaction · Maintaining e ...

  • Restaurant Delivery Driver

    1 month ago

    Only for registered members Breckenridge, CO

    Warrior Xpress is a PREMIUM delivery service providing customer service far superior to national services. · ...

  • Team Lead Product Sales

    1 month ago

    Only for registered members Breckenridge, CO

    +Job summary · Create Your Experience of a Lifetime · Come work and play in the mountains Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections ...

  • Lead Dispatcher

    2 days ago

    Only for registered members Breckenridge

    Create Your Experience of a Lifetime · Come work and play in the mountains Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates ...

Jobs
>
Breckenridge