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- Provide accurate information and deliver prompt, courteous service to customers to ensure satisfaction.
- Oversee order tracking, price quotations, T&M processing, payroll inputs, service report audits, and maintain filing systems.
- Collaborate with the HVAC Service Manager and Service Dispatcher to provide field technicians with essential paperwork, training resources, certifications, uniforms, and additional assistance as needed.
- Facilitate customer interactions by helping with paperwork, forms, follow-ups, letters, and additional support as needed.
- Work with the HVAC Service Dispatcher to coordinate and schedule contractual maintenance appointments with customers and keep an organized and accurate schedule.
- Dispatch field technicians and drivers as needed during busy season or for PTO coverage.
- Execute various administrative tasks as required to support the team's operations.
- Educational background: No specific formal education requirements exist for this role, but relevant experience is highly valued.
- 2-3 years of office experience in a professional setting; previous dispatch experience is a plus.
- Proficient in Microsoft Outlook, Excel, and Word, with a strong ability to leverage these tools effectively.
- Demonstrate outstanding phone etiquette that enhances customer interactions.
- Foster a positive attitude and work environment, collaborating effectively with team members to achieve common goals.
- Exhibit strong organizational abilities, excellent verbal and written communication skills, and the ability to prioritize tasks efficiently.
- Possess integrity, enthusiasm, and a commitment to representing the company in a highly professional and positive manner.
- A competitive benefits package for eligible employees, including medical, dental, vision, life, disability, paid time off, 401(k), with company match, and participation in our Employee Stock Ownership Plan (ESOP).
- An estimated compensation range of $45,000-$55,000 based on individual qualifications, experience, and location.
Service Dispatcher - Tonawanda - John W. Danforth Co.
3 weeks ago
Description
About Us
John W. Danforth Company is one of the largest mechanical contractors in the Northeast, an employee-owned company that values its people above all else.
Job Summary
We are seeking a highly organized and resourceful Service Dispatcher to join our team. This role encompasses three primary areas: administrative and operational support, inventory and parts management, and service coordination.
Key Responsibilities
Requirements
What We Offer
Company Culture
John W. Danforth Company is an equal opportunity employer committed to a workplace free from discrimination. All employees and applicants for employment will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Public Safety Dispatcher
Part time Canisius University- Buffalo
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CDL-A Route Driver- Local Days
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CDL Hazmat Driver-Buffalo, NY
MDS- Buffalo
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Customer Service and Scheduling Specialist
Full time Zenner & Ritter- Buffalo
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CDL Commercial Driver
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Director of Transportation
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