Desktop Support Engineer - New York, United States - Third Bridge

Description

What will you do?

As Third Bridge's Desktop Support Engineer, you'll play a vital role to keep our business running smoothly Providing first line support within our Tech Success team, you'll fix all technology issues that our employees may face. You'll deliver excellent customer service whilst responding to tickets raised within the office, from remote workers, and supporting our other locations around the globe.

Some of your responsibilities will include:

• User account creation, maintenance and closure
• Issuing equipment, inventory management, organise deliveries and shipments
• First line technical support: triaging issues, gathering information, resolving tickets
• Desk configuration and AV set up for meetings and events
• Managing escalation or delegation to senior team members or wider Tech and Product departments

Working from within our New York office, you'll be a friendly face in the team, that is welcoming and supportive, translating technical fixes into easy to understand steps for all employees with their individual requirements and varying levels of technical knowledge.

Third Bridge is a fast paced and changing environment, striving for continuous improvement. This also brings opportunities to grow and develop whilst contributing to our company goals. You'll receive full training and ongoing support from your team. Whilst this is an initial 12 months fixed term contract there is a possibility for extension, and you will be entitled to all the benefits described below.

What will you bring?

"How can I help?"

If you're asking this throughout your day, then you're already on your way to success in this role. As well as being technically minded, perhaps with some first line support in your work history, you also recognise what great customer service is. With experience you've gained from hospitality, retail or a service industry, you put your customer first, going above and beyond to resolve their issues, and you don't stop until they're fixed.

You're bringing your can-do attitude, learning a lot, and applying it quickly. You're organised: understanding how to prioritise tickets and manage your time. You show patience when explaining solutions, translating technical steps into every-day language, and persevering when things don't work out or you're not understood the first time.

Your CV should showcase any experience of the responsibilities described. About 90% of our business runs on Macbooks, so if you know your way around a Mac then this will be a big advantage to your application. But if you learn quickly and are called on by family and friends to sort out laptops, desktops, iOs and android phones, then we'd like to hear from you.

How will you be rewarded?

Base Salary - $60,000 plus benefits and bonus.

15 days of vacation (which increases to 20 days after 2 years of service) plus US Holidays

We're very supportive of your career development here in Third Bridge:

• We create flexible career and development paths, with opportunities to gain a wide range of transferable skills.
• We've created comprehensive onboarding and training programmes and in the first 2+ years there is access to our Associate Training Programme, Client Engagement Programme, Emerging Leaders Programme, D&I Awareness course, Breaking Bias course, Manager training Programme and Mentoring Programmes run by our Executive Leadership Team.
• We also provide a Personal Development Allowance to the value of $1150 per year, which can be used for any learning programmes you feel would be beneficial for you.

We also focus on your health and wellbeing:

• A variety of insurance plans
• Health coverage by Empire Blue Cross Blue Shield - Medical Insurance, Dental insurance and Vision plan
• A personal HSA (Health Saving Account) and Medical FSA (Flexible Spending Account)
• Mental health subscription to focus on your mental wellness with free coaching sessions, online therapy sessions and meditation resources
• Monthly social events
• In-office perks, including snacks, weekly lunches, coffee, tea and drinks

Your future and family is important to us, so we offer:

• 401K matching upto 5% of your base salary
• People Development Allowance to help you in your role or in your wider career aspirations
• Life insurance
• A long term disability policy
• An Employee Assistance Program
• Dependent Care FSA
• Pet Insurance

As well as looking at your work-life balance:

• 2 annual volunteer days - so you can help a charity or good cause of your choice
• 2 personal days - for when life throws you a curveball
• Summer Fridays - so you have more time to enjoy the weather
• Work from Anywhere - visit family or extend your holiday by working abroad in approved countries for up to one month each year

And finally, real-time rewards which concentrate on outstanding performance and teamwork using our colleague-to-colleague recognition programme. Watch your points grow and spend them on:

• Savings on hotel stays worldwide
• Gift cards for major retailers including Amazon and H&M
• Donations to charities
• And more

To find out more about the benefits you will receive, follow the link below and select your local office:

The successful candidate must, by the start of the employment, have permission to work in the country they are applying.

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.