Jobs
>
Indianapolis

    Customer Service Specialist-Point of Care Diagnostics - Indianapolis, United States - PTS Diagnostics

    PTS Diagnostics
    PTS Diagnostics Indianapolis, United States

    1 month ago

    Show more Collapse job
    Default job background
    Description

    Job Description

    Job Description

    Are you a quick learner with the ability to gain technical knowledge to support medical product use?

    Are you passionate about helping people with their healthcare solutions?

    Are you a Team player with great communication and documentation skills?

    Do you have commendable customer service skills?

    Do you want to be part of a company that supports your personal growth?

    Then be sure to apply and join a culture that provides healthcare solutions globally to meet the needs of everyone.

    SUMMARY

    The Customer Service Specialist, CSS, will provide product and service information and resolve any emerging problems that our customers might face with the use of PTS products while working in a regulated environment. This position will process orders for customers (internal and external), prepare correspondences and fulfill customer needs to ensure customer satisfaction. The CSS will assist customer with questions related to orders and complaints by providing training and troubleshooting guidelines over the phone to support PTS products. Will be able to support intermediate issues and customer problems, transferring higher-level complex issues to the Customer Support Specialist II.

    This position will require comprehensive knowledge of products and processes. Requires an increased level of evaluation, originality, or ingenuity while contributing to the team's department goals. A CSS must possess an outgoing, positive attitude, and will correspond with customers ranging from physicians to consumers regarding the PTS product lines. Maintain documentation according to established guidelines as required by PTS compliance and regulatory requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Accountable for phone and email triage as it pertains to orders, invoicing, purchase orders, and any other questions or requests.

    · Respond to customer inquiries by analyzing complaints, diagnosing probable causes, systematically eliminating alternatives, provide troubleshooting solutions, educating customer as appropriate and follow-up as necessary.

    • Troubleshoot and take appropriate action for resolving order issues (i.e. inventory and pricing discrepancies)
    • Documents all communication from internal and external customer including calls/emails in the PTS customer tracking system

    · Independently applying expertise to track, analyze, report, and apply the most appropriate course of action for call/email handling

    · (Redundant)Document all customs and device related complaints

    · Communicate issues with team members and escalate appropriately; serve as an internal resource to assist sales representatives and internal staff when necessary

    · Proactively identify and report potential problems or issues to supervisor and management

    • Identify and escalate customer and/or process issues appropriately including timely follow up
    • Maintains sales documentation and reports

    · Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

    · Special projects as assigned

    QUALIFICATIONS

    · Ability to perform work with moderately complex processes

    · Strong phone contact handling skills and active listening

    · Familiarity with CRM systems and practices

    · Customer orientation and ability to adapt/respond to different types of characters

    · Excellent communication and presentation skills

    · Ability to multi-task, prioritize, and manage time effectively

    · Must be able to use multiple systems, Microsoft Word and/or Excel, CRM

    · Must be able to occasionally work extended hours, rotate on-call shifts, and holidays

    EDUCATION and/or EXPERIENCE

    • Associates Degree preferred; experience may be substituted for education
    • 2-5 years previous customer service experience
    • At least one year of work experience in a clinically oriented environment (e.g. clinical laboratory, physician office, or home health agency) is preferred

    · Proven ability to make quick and effective independent decisions.

    · Strong organization and planning skills.

    · Ability to handle multiple functions at one time.

    · Efficient and effective oral and written communication skills.

    · Experience computer skills including the ability to do some functions within various software packages.

    · Ability to develop product knowledge for areas of responsibility.

    WORK ENVIRONMENT

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    This will be a remote/hybrid position.

    EQUAL OPPORTUNITY EMPLOYER: PTS Diagnostics is an Equal Opportunity and E-Verify employer. Employment decisions for all applicants and employees will be made without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, marital status, veteran status, disability, or other characteristics protected under local, state or federal law.

    Company DescriptionPTS Diagnostics is an innovative point-of-care diagnostics solutions provider that partners with patients and healthcare professionals to provide the right information at the right time to make the right decisions. The company's name represents the three pillars upon which it has built its long-term success: People, Technology and Service.

    Company Description

    PTS Diagnostics is an innovative point-of-care diagnostics solutions provider that partners with patients and healthcare professionals to provide the right information at the right time to make the right decisions. The company's name represents the three pillars upon which it has built its long-term success: People, Technology and Service.

    We have other current jobs related to this field that you can find below


  • Velocity Enterprises Marion, United States

    For our client, a hospital providing basic and standard care, we are currently seeking a dedicated ASSISTANT DOCTOR IN GYNECOLOGY (M/F/D) in the Stuttgart area. THE OFFER: * The department's main focuses are the treatment of oncological patients and prenatal diagnostics * Compreh ...

  • NebulaTech

    Resident Physician

    3 weeks ago


    NebulaTech Marion, United States

    We are currently looking for an Assistant Doctor (m/f/d) for our client in Rhineland-Palatinate to start as soon as possible. The position is in the General and Visceral Surgery department. · The hospital is a specialized care facility and also serves as an academic teaching hosp ...

  • Titan Innovations

    Resident Physician

    3 weeks ago


    Titan Innovations Marion, United States

    We are currently looking for a medical assistant (m/f/d) for orthopedics and trauma surgery for our client. The hospital is a basic and standard care provider with approximately 500 beds spread across ten specialized clinics. The facility is equipped with state-of-the-art technol ...

  • Bluffton Regional Medical Center

    RN ER Nights

    2 days ago


    Bluffton Regional Medical Center , IN, United States

    *Join Our Emergency Department Team at Bluffton Regional Medical Center - Make a Meaningful Impact in Emergency Care* · *Benefits:* · * 100% licensure/certification reimbursement · * Tuition Reimbursement · * Student loan repayment · * Sign On Bonus Eligible · * Insurance starts ...

  • Myriad Genetics

    Area Sales Manager

    4 days ago


    Myriad Genetics Indianapolis, United States Full time

    About Us · Myriad Genetics Inc., is a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics. Myriad discovers and commercializes molecular diagnostic tests that: determine the risk of ...


  • Medasource Indianapolis, United States Clinical Services

    Apply Now · << The Interventional Radiology Technologist performs diagnostic and therapeutic radiographic interventional procedures for radiological diagnosis, in a timely fashion, while demonstrating the appropriate knowledge and skills necessary to work with patients from pedia ...

  • Bluffton Regional Medical Center

    Part Time RN Med/Surg

    19 hours ago


    Bluffton Regional Medical Center , IN, United States Part time

    Exciting Part-time Opportunity in Medical-Surgical/Pediatric Unit at Bluffton Regional Medical Center (BRMC) · Company Overview: · Bluffton Regional Medical Center is a valued community healthcare provider, featuring a 79-bed facility that offers a wide range of healthcare servic ...

  • Travel Nurse Across America

    Intensive Care Unit

    2 weeks ago


    Travel Nurse Across America Indianapolis, IN, United States

    Put another $10,000 in your pocket when you take 5 assignments. Up to 15 weeks of vacation. For real . · Apply for more details We're looking for Intensive Care Unit RNs for an immediate travel nurse opening in Greenville, NC. The right nurse should have 1-2 years recent acute ...


  • Franciscan Health Indianapolis, United States Full time

    Franciscan Health Indianapolis Campus 8111 South Emerson Avenue Indianapolis, Indiana 46237 WHO WE ARE · With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health ...

  • Haavia, Inc.

    X-Ray Technologist

    6 days ago


    Haavia, Inc. Indianapolis, United States Contract

    Summary Department: Diagnostic Radiology Amb · Shift timings: 18:30-07:00 Thurs/Fri/Sat -3days/ 12Hours · Per Week: 36 Hours · Roles & Responsibilities · Recognize the quality of the diagnostic services and the patient's well being as the primary responsibilities of the Radiogr ...


  • Medasource Indianapolis, United States Clinical Services

    Apply Now · << The Interventional Radiology Technologist performs diagnostic and therapeutic radiographic interventional procedures for radiological diagnosis, in a timely fashion, while demonstrating the appropriate knowledge and skills necessary to work with patients from pedia ...

  • LeaderStat

    RRT Respiratory

    2 weeks ago


    LeaderStat Indianapolis, United States Travel Nurse

    RRT Respiratory / Neuro Diagnostics in Indianapolis, IN · LeaderStat is currently seeking a RRT Respiratory / Neuro Diagnostics for a(n) 13 week contract in IN. · Start Date: 6/24/2024 · End Date: 9/23/2024 · Shift: Night 3x12-Hour (19:00 - 07:00) 1 year of experience working ...

  • LeaderStat

    RRT-NICU Respiratory

    2 weeks ago


    LeaderStat Marion, United States Travel Nurse

    RRT-NICU Respiratory / Neuro Diagnostics in Marion, OH · LeaderStat is currently seeking a RRT-NICU Respiratory / Neuro Diagnostics for a(n) 8 week contract in OH. · Start Date: 6/24/2024 · End Date: 8/19/2024 · Shift: Day 3x12-Hour (06:30 - 19:00) 1 year of experience workin ...


  • Community Health Network Indianapolis, United States Full time

    Sign on Bonus Available · Join Community · Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art ...


  • Community Health Network Indianapolis, United States Per Diem

    Join Community · Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getti ...

  • American Oncology Network

    Nurse Practitioner

    1 week ago


    American Oncology Network Indianapolis, United States Full time

    Location: · Indianapolis Harcourt Office Pay Range: · $0.00 - $0.00 Hematology Oncology of Indiana in Indianapolis is looking for a Full Time APRN to join their growing team. No Nights or Weekends Monday-Friday only · Position Summary · Assists physician in the care and t ...

  • Radiology Partners

    Breast Radiologist

    4 days ago


    Radiology Partners Indianapolis, United States Full time (30+ hrs/week)/Full time

    POSITION SUMMARY · Radiology Partners is seeking a full-time Board Certified/Board Eligible Breast Radiologist to join our exceptional team with an opportunity to continue to build an already successful, high volume breast program in Indianapolis. This position offers a very ...


  • Medical University of South Carolina Marion, United States Full time

    Job Description · Administers therapeutic procedures utilized in Physical Medicine and Rehabilitation, as directed by the physical therapist. Identifies patients in need of re-assessment or intervention by the physical therapist and routinely collaborates with the physical thera ...

  • Gpac

    MOHS Surgeon

    1 week ago


    Gpac Indianapolis, United States Full time

    Job Title: MOHS Surgeon · Job Type: Full-Time · Salary: Determined on experience · We are a renowned dermatology clinic dedicated to providing exceptional skin care through advanced treatments and compassionate patient care. We are seeking a highly skilled and experienced MOHS Su ...

  • Community Health Network

    Psychologist

    1 week ago


    Community Health Network Indianapolis, United States Full time

    Job Location · This individual will join Community Health Network Behavioral Health Services' team on the east side of Indianapolis. With an appealing blend of big-city amenities, cosmopolitan style, and communities which boast top notch school systems, the Indianapolis area is ...