Software Technical Support - Niceville
2 weeks ago
Job summary
Serve as the primary escalation point for complex or high-impact incidents Ensure tickets are properly triaged, prioritized, and resolved based on business impact Monitor ticket queues and identify trends, recurring issues, and workload patterns Provide visibility into service desk health and recommend improvements as neededTechnical Support (Hands-On) Provide Tier 2/3 support for: Windows and Linux endpoints and servers Microsoft 365 (Exchange, Teams, OneDrive, SharePoint) User account management (Active Directory / Entra ID) Basic networking, firewall ,and VPN troubleshooting Printers peripherals,and common business applications Support onboarding/offboarding device provisioning Process Continuous Improvement Develop maintain service desk SOPs checklists knowledge base articles Identify recurring issues recommend root-cause fixes preventative actions Improve efficiency through workflow improvements light automation better tooling Help standardize service delivery while maintaining flexibility a smaller environment
Job description
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