- High School diploma or equivalent required.
- At least 2 to 3 years of progressive experience in a hotel or a related field required.
- College course work in related field helpful. Previous supervisory responsibility preferred
- Must have a valid driver license for the applicable state.
- Flexible and long hours sometimes required.
- Light work -Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to multitask.
- Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
- Must routinely meet deadlines.
- Must be effective in handling problems in the workplace; including anticipating, preventing, identifying and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the need.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with AFP Management standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
- Always comply with AFP Management standards and regulations to encourage safe and efficient hotel operations.
- Always maintain a friendly and warm demeanor. Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Monitor all VIP and special guest requests. Review Front Office log and Trace File daily. Fully comprehend and operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages, and promotions currently underway as listed in the Red Book.
- Be familiar with all in-house groups. Be aware of all closed out and restricted dates.
- Follow and enforce all AFP Management International hotel credit policies.
- Be able to complete and ensure that a proper bucket check room rate verification report, and housekeeping report have been accurately done and filed.
- Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
- Assist the AFM in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
- Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Responsible for issued house bank.
- Be able to perform all duties of Guest Services Agent. Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
- Monitor key control to maintain hotel security.
- Ensure the maximization of room revenue through Rooms Merchandising.
- Answer all guest inquiries in a timely and professional nature.
- Be involved in departmental meeting, planning and execution. Help maintain productivity levels at or above budgeted standards.
- Assist in training and cross training of new hires and current employees on a regular basis. Attend meetings/training as required by management.
- Perform other duties as required by management.
-
Front Desk Supervisor
3 weeks ago
DoubleTree by Hilton Rochester Rochester, United StatesJoin our Team @ DoubleTree by Hilton Rochester where YOU are Appreciated · Would YOU like to work where you are Recognized for your Efforts and Hard Work? · Are given the option of FREE Lunches? Are given Hilton Employee Hotel Stay benefits? · Given the opportunity for Referr ...
-
Front Desk Supervisor
3 weeks ago
Midas Hospitality Canandaigua, United StatesFront Desk Supervisor - Hotel Canandaigua: Canandaigua, NY Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by Mogul. Recruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and # Front Desk, Hotel, Supervisor ...
-
Front Desk Supervisor
2 weeks ago
Midas Hospitality Canandaigua, United StatesFront Desk Supervisor - Hotel Canandaigua: Canandaigua, NY · Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. · Start Your Jou ...
-
Front Desk Supervisor
8 hours ago
BBL Hospitality Rensselaer, United StatesJob Details · Job Location · Holiday Inn East Greenbush - Rensselaer, NY · Position Type · Full Time · Salary Range · $ $19.00 Hourly · Job Category · Hospitality - Hotel · Description · $18/hr-$19/hr · COME AND JOIN OUR AMAZING TEAM · Most positions do require weekend a ...
-
Front Desk Supervisor
2 weeks ago
Midas Hospitality Canandaigua, United StatesJob Description · Job DescriptionFront Desk Supervisor - Hotel Canandaigua: Canandaigua, NY · Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks an ...
-
Front Desk Supervisor
3 weeks ago
Midas Hospitality Canandaigua, United StatesFront Desk Supervisor - Hotel Canandaigua: Canandaigua, NY · Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. · Start Your J ...
-
Front Desk Supervisor
2 weeks ago
New Castle Hotels Fairport, United StatesJob Description · Front Office/Desk Supervisor · You are a people person and have already proven your ability to go above and beyond. As a Front Office Supervisor you are working hand in hand with the front office team to deliver the guest Wow experience, constantly setting an ex ...
-
Front Desk Supervisor
3 weeks ago
BBL Hospitality Rensselaer, United StatesFront Desk Supervisor · Job Details · Job Location · Holiday Inn East Greenbush - Rensselaer, NY · Position Type · Full Time · Salary Range · $ $19.00 Hourly · Job Category · Hospitality - Hotel · Description · $18/hr-$19/hr · COME AND JOIN OUR AMAZING TEAM · Most positions do re ...
-
Maintenance
3 days ago
Holiday inn Express Irondequoit Rochester, United States Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco a ...
-
SMC Transporter
2 weeks ago
Mayo Clinic Rochester, United States Full timeThe Summer Employment Opportunity Program (SEOP) provides temporary summer employment opportunities to children, step-children and spouses of Mayo Clinic employees enrolled in a college degree granting program of study, and is intended to help supervisors accommodate employee vac ...
-
outpatient registered nurse
3 weeks ago
Fresenius Medical Care North America Rochester, NY , USA, United States**POSITION FEATURES:** · * Clinic Location: Clinton Crossing · * Full Time Position · * Diaylsis Experience Not Required, Will Train · * 12 Week Paid Training Progr · **PURPOSE AND SCOPE:** · The professional registered nurse Outpatient RN CAP 1 is an entry level designation int ...
-
Regional Support Center Representative
1 week ago
SPECTRUM Rochester, NY, United StatesIf you are someone who embraces change and constant movement, loves to support customers and tech savvy, the Regional Support Center (RSC) Representative role as a part of the Field Operations (Field Ops) business unit may be the perfect role for you · At Spectrum, we keep more t ...
-
Monro Muffler Brake Rochester, United States Full timeGeneral Accounting and Close Accounting Supervisor · Full-timeDepartment: FinanceMonro, Inc.Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO) ...
-
Monro, Inc. Rochester, United StatesGeneral Accounting and Close Accounting Supervisor · Company Description · Monro, Inc. · Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). ...
-
Outpatient Registered Nurse
3 weeks ago
Fresenius Medical Care North America Rochester, NY, United States**POSITION FEATURES:** · * Located at Brighton/Scottsville Rd. in Rochester, NY · * Active RN (Registered Nurse) license required · * Full Time Position · * Dialysis Experience Not Required, Will Train · * 12 Week Paid Training Program · * Growth and Advancement Opportunities · * ...
-
rn - registered nurse
3 weeks ago
Fresenius Medical Care North America Rochester, NY , USA, United States**POSITION FEATURES:** · * Located at Greece in Rochester, NY · * Active RN (Registered Nurse) license required · * Dialysis Expereince Not Required, Will Train · * 12 Week Paid Training · * Growth and Advancement Opportunities · **PURPOSE AND SCOPE:** · The registered profession ...
-
Receiving Clerk
2 weeks ago
Restaurant Depot Rochester, United StatesPosition Title: Receiving Clerk (aka CRT Clerk) · Department: Receiving · Supervisor: Inventory Controlller · FLSA: Non-exempt · Position Summary: · Works closely with Receiving Manager/Supervisor to ensure efficient operation of the Receiving Department. Responsible for maintain ...
-
Hotel Front Office Manager
2 weeks ago
Thind Management Rochester, United StatesJob Description · Job DescriptionFront Office Manager/Front Desk Supervisor · Introduction · Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion ...
-
Team Member
2 weeks ago
Goldfish Swim School - Pittsford Rochester, United StatesJob Description · Job DescriptionWant to Make a SPLASH · Want to Have Fun At Work Everyday · Want to Make Difference in Childrens Lives · We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN Working for Goldfish S ...
-
Physician Support Rep III
1 week ago
University of Rochester Rochester, United StatesPOSITION SUMMARY: · The Imaging Information Intake Specialist provides key support to the URM Radiology department. This team facilitates critical triage between other physicians and Radiologists, early identification and reporting of critical findings, as well as facilitates the ...
Front Desk Supervisor - Rochester, United States - DOUBLETREE BY HILTON ROCHESTER
Description
Job Description
Job DescriptionJoin our Team @ DoubleTree by Hilton Rochester where YOU are Appreciated
Would YOU like to work where you are Recognized for your Efforts and Hard Work?
Are given the option of FREE Lunches? Are given Hilton Employee Hotel Stay benefits?
Given the opportunity for Referral Bonuses? And work with an Excellent Team?
Here is your Chance
Job Summary: The Guest Services Supervisor is responsible for assisting the Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Qualifications
Education & Experience:
Physical requirements:
Mental requirements:
Duties & Functions
Essential:
Marginal:
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.